Customer Service Representative (CSR) – Plumbing & HVAC

Idaho Furnace Plumbing Source; Idaho Falls, Northern (ID, KY); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Performance bonuses

Paid holidays and PTO

Training provided

Growth opportunities

Supportive team environment

Job summary

Idaho Furnace Plumbing Source in Idaho Falls is seeking a friendly, organized Customer Service Representative (CSR) to be the voice of the company. You will answer incoming calls, schedule service calls, support customers, and help keep daily operations running smoothly.

The ideal candidate is positive, professional, and thrives in a fast-paced environment while delivering excellent customer experiences. Training provided, competitive hourly pay with performance bonuses.

Qualifications

• Excellent communication and customer service abilities.
• Professional phone etiquette and clear spoken communication.
• Organized, detail-oriented, and reliable.
• Experience with scheduling software and CRM systems.
• Able to multitask in a fast-paced environment.
• Previous customer service or office experience preferred.

Responsibilities

• Answer incoming calls promptly and professionally
• Schedule service calls and manage the daily dispatch board
• Communicate clearly with technicians and customers
• Provide basic estimates and explain services to customers
• Handle customer concerns with empathy and professionalism
• Maintain accurate customer records in the CRM
• Process payments and invoices
• Follow up with customers to ensure satisfaction
• Support office operations as needed

Skills

Communication skills

Phone etiquette

Organized

CRM systems

Multitasking

Reliability

Tools

Scheduling software

CRM systems

Office computers

Job description

Customer Service Representative (CSR) – Plumbing & HVAC

Customer Service Representative (CSR) – Plumbing & HVAC Job Overview

Location: Idaho Falls, ID
Employment Type: Full-Time
Pay: Competitive hourly + performance bonuses (DOE)

Position Summary

We are looking for a friendly, organized, and dependable Customer Service Representative (CSR) to be the voice of our company. This role is critical to our success — you will answer incoming calls, schedule appointments, support customers, and help keep daily operations running smoothly.

The ideal candidate is positive, professional, and thrives in a fast-paced environment while delivering excellent customer experiences.

Responsibilities

• Answer incoming calls promptly and professionally
• Schedule service calls and manage the daily dispatch board
• Communicate clearly with technicians and customers
• Provide basic estimates and explain services to customers
• Handle customer concerns with empathy and professionalism
• Maintain accurate customer records in the CRM
• Process payments and invoices
• Follow up with customers to ensure satisfaction
• Support office operations as needed

Qualifications

• Strong communication and customer service skills
• Professional phone etiquette
• Organized and detail-oriented
• Comfortable using computers, scheduling software, and CRM systems
• Ability to multitask in a fast-paced environment
• Reliable and punctual
• Previous customer service or office experience preferred

What We Offer

• Competitive pay
• Performance bonuses
• Paid holidays and PTO
• Training provided
• Growth opportunities
• Supportive team environment
• A company that values professionalism and teamwork

Licensed, Bonded and Insured: Licensed Journeyman HVAC, Licensed Journeyman Plumber