Customer Service Representative

Hunter Recruitment Advisors; Montpelier (VT); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Competitive hourly wage

401(K) Retirement Plan + 3% match

Healthcare coverage + dental & vision

PTO, Vacation & Sick Pay

Paid holidays

Birthday off

Company breakfast 2x a week

Company-provided uniforms

Paid training & tuition with payback

Free Golfing at Woodbury Golf Course

Training & team-building events

Rewards/incentives

Job summary

Lloyd Plumbing, Heating, Cooling, Electrical seeks a Customer Service Representative in Montpelier, VT. This full-time, onsite role focuses on delivering excellent customer service and clear communication across teams.

You will handle inquiries, schedule tasks, and maintain accurate notes in our systems, contributing to a respectful and efficient work environment.

Qualifications

• Minimum education: High School Diploma or GED.
• Excellent customer service and communication skills required.
• Ability to work well under pressure and multitask.

Responsibilities

• Provide world-class customer service and problem resolution.
• Assist customers and technicians with scheduling and information flow.
• Maintain accurate job notes and data in company systems.
• Participate in after-hours call rotation as needed.

Skills

Customer service

Communication skills

Professional appearance

Work ethic

Team player

Attention to detail

Multitasking

Under pressure

Education

High School Diploma or GED

Tools

MS Outlook

Excel

Word

CRM software

Job description

Customer Service Representative (CSR) – Montpelier, VT (full-time/onsite)

Tired of always feeling like a number?

Ever wanted to work with a leadership team that has your back?

Do you wish you were valued so much by what you already bring to the table that an owner would, in turn, invest in your future and provide you with a better opportunity?

Give us a chance to show you why we are different!

At Lloyd Plumbing, Heating, Cooling, Electrical, we believe that work should be enjoyable, and that's why we're not your typical HVAC/plumbing company. We're a team of passionate professionals who love what we do, and we're looking for a Customer Service Representative to join us in creating an exciting, inclusive, and fun work environment.

Employee Perks & Benefits:

• Competitive hourly wage (weekly payroll) = $18-23/hour (depending on experience)
• 401(K) Retirement Plan + 3% company match
• Healthcare coverage (company pays 90%employee’s medical coverage) + dental & vision
• PTO, Vacation & Sick Pay (first 0-2 years = 1 week PTO/Vacation and 40 hours sick pay)
• Paid holidays – available after 90 days of employment (includes New Year's Day, Good Friday, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas)

• ALSO - paid birthday off!
• Company breakfast 2x a week + free refreshments
• Company-provided uniforms
• Paid training, classes, tuition, and books with a 2-year payback agreement
• FREE Golfing at Woodbury Golf Course under our membership
• Company-sponsored training and team-building events
• Additional employee rewards/incentives (activities, parties, gatherings & more)

Key Responsibilities

• Strong commitment to world-class customer service.
• Meet and exceed quality and customer satisfaction goals to ensure customer retention and uphold the company brand.
• Provide superior oral/written communication and the ability to convey information clearly and effectively.
• Ability to work well and quickly under pressure.
• A knack for effective time management, organization, and prioritizing.
• Execute strong decision-making, change management, and negotiation skills.
• Ensure proper, accurate job notes in the system and in databases used to communicate with customers, departments, and technicians.
• Participate in rotational after-hours call-taking, remotely (1–2 weeks per month for Club Membership emergency requests).
• Build solid, productive relationships with team members and customers.
• Provide timely feedback to management on any issues or needs.

Skills/Qualifications

• You are excited about making a difference in people's lives every day.
• You are well-groomed and maintain a neat & professional appearance.
• Strong customer service and communication skills.
• You demonstrate an excellent work ethic, team player.
• Minimum education: High School Diploma or GED.
• 1–2 years of call center experience (preferred, not required) or other previous customer service experience.
• Must be computer literate, with the ability to navigate through software applications (i.e., MS Outlook, Excel & Word).
• Previous experience working with business management software tools preferred.
• Ability to effectively handle multiple tasks in a fast-paced environment.
• Strong attention to detail and ability to work well under pressure.

Lloyd Plumbing, Heating, Cooling, Electrical is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.