Customer Service Associate

FF Inc; Tampa (FL); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Competitive compensation

Paid training and ongoing support

Full-time schedule

Supportive team environment

Advancement opportunities

Job summary

FF Inc in Tampa, FL is seeking a Customer Service Associate to provide friendly, professional support and create a positive experience in every interaction.

You will handle inquiries, assist with orders and account updates, and maintain accurate records in CRM while working closely with a team to ensure high-quality service.

Qualifications

• Customer-focused role with clear communication expectations.
• Ability to listen, understand needs and provide accurate info.
• Comfort with learning new systems and data-entry.
• Willingness to work full-time and handle multiple requests.

Responsibilities

• Provide professional and friendly customer service during interactions.
• Assist customers with questions, requests, and general support needs.
• Provide accurate information about products, pricing, policies, and offerings.
• Listen to customer needs and identify appropriate solutions.
• Resolve routine concerns and escalate complex issues when needed.
• Assist with orders, payments, account updates, or service requests.
• Follow up when additional information is needed.
• Maintain accurate records of interactions and account activity.
• Update customer information in CRM and internal systems.
• Coordinate with team members to resolve requests efficiently.
• Maintain a professional, organized, and welcoming environment.
• Support customer satisfaction and overall service quality.
• Take on additional customer service and operational tasks as needed.

Skills

Strong communication

Customer service

Teamwork

Problem solving

Time management

Attention to detail

CRM navigation

Organizational skills

Tools

CRM software

Job description

Tampa, FL | Full-Time

About The Role

We’re hiring a Customer Service Associate to provide friendly, professional support to customers and help create a positive experience throughout every interaction.

Your Responsibilities

• Provide professional and friendly customer service throughout each interaction
• Assist customers with questions, requests, and general support needs
• Provide accurate information about products, services, pricing, policies, and current offerings
• Listen to customer needs and help identify appropriate solutions
• Resolve routine customer concerns and escape more complex issues when necessary
• Assist with orders, transactions, payments, account updates, or service requests when applicable
• Follow up with customers when additional information or assistance is needed
• Maintain accurate records of customer interactions and account activity
• Update customer information within internal systems or CRM platforms
• Coordinate with team members to resolve customer requests efficiently
• Help maintain a professional, organized, and welcoming customer environment
• Support customer satisfaction and overall service quality
• Assist with additional customer service and operational responsibilities as needed

What We’re Looking For

• Strong communication and interpersonal skills
• Friendly, patient, and professional approach to customer service
• Comfortable interacting with a variety of customers
• Strong listening and problem-solving abilities
• Ability to stay organized and manage multiple customer needs
• Dependable and consistent attendance
• Detail-oriented approach to customer information and records
• Comfortable learning new systems and technology
• Basic computer and data-entry skills
• Ability to work effectively both independently and as part of a team
• Availability to work a full-time schedule

Previous experience in customer service, customer support, retail, hospitality, client services, sales support, or another customer-facing position is preferred but not required.

What We Offer

• Competitive compensation
• Performance-based incentives
• Paid training and ongoing support
• Full-time schedule
• Supportive and collaborative team environment
• Opportunities for increased responsibility and advancement

A Customer-First Approach

Our Customer Service Associates play an important role in ensuring customers feel welcomed, informed, and supported. We’re looking for someone who can listen carefully, communicate clearly, and approach each customer interaction with professionalism and a solutions-focused mindset.

Skills: teamwork,relationship building,computer skills,time management,crm navigation,adaptability,product knowledge,troubleshooting,computer proficiency,persuasion,team collaboration,relationship-building,communication skills,email communication,listening,sales orientation,crm software,technology navigation,crm systems,customer service skills,problem-solving skills,customer relationship management,technical troubleshooting,sales skills,customer,basic computer proficiency,organization,persuasive conversations,customer service,listening skills,excellent communication skills,persuasive conversation,ownership,organizing operations,customer relationship management (crm),solution-oriented demeanor,tech-savvy,sales,customer engagement,interpersonal skills,customer interaction,tech-savviness,organizational skills,basic computer skills,crm proficiency,collaborative teamwork,active listening,calm demeanor,communication,basic,collaboration,email,problem-solving,problem solving