Customer Service Representative

Cedarparktexasedc; Austin (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Ascension's Dell Children's Medical Center in Austin, TX is seeking an Administrative Support professional for day shift, full-time. You will resolve patient inquiries, educate caregivers on equipment usage and maintain service quality.

Qualifications include a High School diploma or 1 year of relevant experience; licensure can substitute education or experience. You will document interactions and connect customers with the right resources.

Qualifications

• High School diploma equivalency OR 1 year of relevant job experience required.
• Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Responsibilities

• Resolve customer inquiries and concerns to ensure a positive and supportive service experience.
• Educate patients and caregivers on equipment usage and maintenance to promote confidence and safety.
• Utilize support systems to effectively troubleshoot issues and track service resolutions.
• Maintain accurate documentation of patient interactions to uphold service quality and care standards.
• Provide knowledgeable guidance by connecting customers with the appropriate resources to meet their specific needs.

Skills

Customer service

Communication

Education

High School diploma equivalency OR 1 year of relevant job experience

Job description

Your future role at a glance

Location: Austin, TX

Facility: Dell Children's Medical Center

Department/Specialty: Administrative Support

Schedule: Day Shift | Full-time

Life at Ascension: Where purpose meets opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 97,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter.

Benefits that help you thrive

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: pro-rated paid time off (PTO) and holidays
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits
• Other benefits: optional legal and pet insurance, transportation savings and more

How you’ll make an impact in this role

• Resolve customer inquiries and concerns to ensure a positive and supportive service experience.
• Educate patients and caregivers on equipment usage and maintenance to promote confidence and safety.
• Utilize support systems to effectively troubleshoot issues and track service resolutions.
• Maintain accurate documentation of patient interactions to uphold service quality and care standards.
• Provide knowledgeable guidance by connecting customers with the appropriate resources to meet their specific needs.

What minimum requirements you’ll need

Education:

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
  • Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

What additional preferences we're seeking

• One Year Previous Customer Service Experience

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

E-Verify statement

Employer does not participate in E-Verify and therefore cannot employ STEM OPT candidates.