Patient Service Representative Clinic

Ascension Health; Manchester (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

403(b) plan

Employee Assistance Program

Job summary

Ascension Health in Manchester, TN is seeking a PRN | Days position in a friendly outpatient setting. You will welcome visitors, verify records, and support the care team.

The role emphasizes coordinating appointments, handling medical records and insurance precertifications, and guiding patients through billing questions with empathy. This opportunity offers exposure to a busy clinic and opportunities to grow within a nonprofit health system.

Qualifications

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
• Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Responsibilities

• Welcome visitors and guide them through check-in/out while ensuring their records are accurate.
• Manage schedules, confirm appointments, and handle medical record requests to keep clinical teams in sync.
• Assist patients with insurance authorizations, precertifications, and navigate co-payments with empathy.
• Submit daily service charges, reconcile deposits, and provide clerical support to keep the office organized.

Education

High School diploma equivalency or equivalent education

Licensure/certification can be used in lieu of education or experience

Job description

Your future role at a glance

Location : Manchester, TN

Facility : Interstate Drive Manchester

Specialty : Cardiac

Schedule : PRN | Days

Life at Ascension: Where purpose meets opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 97,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter.

Benefits that help you thrive

• Retirement: 403(b) plan
• Well-being support: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources

How you’ll make an impact in this role

• Champion the Patient Experience: Provide a warm, professional welcome for every visitor, guiding them through the check-in/out process and ensuring their records are accurate and up-to-date.
• Navigate the Care Journey: Proactively manage schedules, confirm appointments, and handle medical record requests to keep our clinical team and patients perfectly in sync.
• Provide Financial Clarity: Assist patients by verifying insurance authorizations and precertifications ahead of time, then help them navigate co-payments and billing questions with transparency and empathy.
• Ensure Accuracy & Flow: Maintain the heartbeat of the office by submitting daily service charges, reconciling deposits, and providing the essential clerical support that keeps our environment organized and welcoming.

What minimum requirements you’ll need

Education:

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
• Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

What additional preferences we're seeking

• 1+ years of medical office experience

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf) poster or EEO Know Your Rights (Spanish) (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf) poster.