Customer Service Representative

Collabera; Austin (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking a Customer Service Representative in Austin, TX. This role involves assisting Medicaid Providers with inquiries and claims, requiring strong communication skills and a positive work history. The position is full-time and on-site, with a pay rate of $22/hr. Ideal candidates will have experience in a high-volume contact center and must maintain performance metrics.

Qualifications

• At least 6 months of experience in a high-volume Contact Center environment.
• Positive work history with positions held for 1 year or more.

Responsibilities

• Provides assistance to Medicaid Providers regarding eligibility and claims status.
• Responds to phone inquiries promptly and documents encounters in online logs.
• Meets individual performance standards and maintains attendance metrics.

Skills

Bilingual Spanish

Customer Service

Job description

Join to apply for the Customer Service Representative role at Collabera.

This range is provided by Collabera. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$21.00/hr - $22.00/hr

Position Details:

• Job Title: Customer Service Representative - Bilingual Spanish
• Location: Austin, TX 78727 - 100% On-site
• Duration: 6 Months + Possible Extension
• Schedule: Mon-Fri: Any 8-hour shift from 7 am to 7 pm
• Pay rate: $22/hr
• Start Date: ASAP - Apply Now!

Note:

• Must be local to Austin. 100% onsite work, which may change to remote in the future based on business needs and performance. Schedule change requests are not accommodated during the first 90 days.

Job Description:

• This role provides assistance to Medicaid Providers regarding eligibility, medical claims status, and other program questions.
• Assists with problem resolution as needed.
• Responds to phone inquiries promptly, courteously, and concisely.
• Documents all encounters clearly in online logs.
• Transfers callers to other Call Center units as needed.
• Meets individual performance standards.
• Performs other duties as assigned by management.
• Attains and maintains strict attendance and performance metrics.
• Requires at least 6 months of experience in a high-volume Contact Center environment.
• Shows a positive work history with positions held for 1 year or more.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

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