Part-Time Customer Service Representative

Quality Resource Management, LLC; White House (TN); Remote; USD 10,000 - 60,000; Part time

Job summary

A leading company in the Motor Vehicle Manufacturing industry is seeking a Part-Time Customer Service Representative. The role involves providing customer service and support during the claim process, requiring strong communication and computer skills. This remote position offers flexible hours and benefits after 60 days of employment.

Benefits

Dental Insurance

Accident Insurance

Critical Illness Insurance

Dependent Care

FSA

College Savings Options

401K Eligibility

PTO Eligibility

Employee Assistance Program

Qualifications

• 1-2 years of quality assurance experience preferred.
• Bi-lingual in Spanish preferred.

Responsibilities

• Provide positive customer service and technical expertise.
• Collect and document all claim details accurately.
• Remain available for extended hours during peak periods.

Skills

Customer Service

Language Skills

Computer Skills

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Part-Time Customer Service Representative

Who Is QRM
Quality Resource Management, LLC (QRM) is an inbound call center focused on customer service and benefits compliance. We are a valued and growing resource for over 1000 companies and have been awarded Great Place to Work twice! We are seeking a highly motivated, production-driven, and team-oriented individual to join our Operations team.

QRM is seeking a Customer Service Representative (CSR) who will apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult time.

This is a part-time position working approximately 3-29 hours per week. The needed times for the role are listed below in CST! This is a remote position working from your home office.

• Saturday, Sunday, Monday 12:00PM - 8:00PM

Duties and Responsibilities

• Customer Service and Claim Intake
• Provide positive customer service and technical expertise through prompt, accurate, and courteous responses to customer information needs.
• Offer empathy and support to customers during the claim process.
• Collect and document all claim details provided by the customer accurately.
• Identify and resolve customer issues by adhering to client-specific handling instructions.
• Utilize call scripting to ensure consistency and efficiency in handling customer claims and inquiries.
• Punctuality and Reliability
• Remain available for extended hours or additional shifts during peak periods or emergency situations to provide critical support.
• Adhere to break and lunch schedules to maintain productivity and ensure consistent customer service coverage.

Required Skills and Abilities

• Language Skills
• Ability to read and interpret documents such as police and accident reports.
• Ability to write routine correspondence and detailed accident descriptions.
• Project a confident, clear, and professional telephone presence.
• Provide feedback verbally and in writing in a positive, professional manner.
• Bi-lingual in Spanish preferred
• Computer Skills
• Knowledge of and ability to navigate basic computer functions, including Microsoft Word and Excel.
• Type at least 40 wpm.
• Must have a cell phone.

Education and Experience

• High School Diploma or GED required.
• 1-2 years of quality assurance experience preferred.

Network Requirements

• Speed test must be run from the computer used for work (www.speedtest.net).
• Ethernet connection is recommended but not required.
• Must be on a private network; public locations are not allowed.
• No VPNs allowed; logins must occur in the US.

Benefits and Compensation

• Competitive compensation
• 20+ hours per week with benefits starting the first day of the month following 60 days of employment, including dental, accident insurance, critical illness, dependent care, FSA, and college savings options.
• Less than 20 hours per week with benefits starting after 60 days, including dependent care, FSA, and college savings.
• 401K eligibility after 6 months.
• PTO eligibility after 90 days.
• Employee Assistance Program.

Additional Details

Position is entry level, full-time, and falls under the 'Other' job function. Industry focus is Motor Vehicle Manufacturing.