Customer Service Representative

OrthoAtlanta; Atlanta (GA); On-site; USD 25,000 - 33,000; Full time

Job summary

OrthoAtlanta in Atlanta, GA is seeking a Customer Service Representative to join our orthopedic care team. You will handle a high volume of inbound calls, schedule appointments, and maintain accurate patient records in Epic.

The ideal candidate has a 2+ year background in medical offices or call centers, strong communication skills, and a detail-oriented, professional approach to delivering exceptional patient experiences.

Qualifications

• High school diploma or GED required.
• 2+ years in a medical office or call center preferred.
• Epic knowledge strongly preferred.
• Familiarity with medical terminology preferred.
• Excellent verbal and written communication skills.
• Detail-oriented with strong time management and multitasking abilities.
• Discretion, professionalism, and a team-first mindset.

Responsibilities

• Answer and direct a high volume of incoming calls (80+ daily) on a multi-line switchboard.
• Schedule appointments and follow-ups accurately and efficiently.
• Enter and update patient demographics and insurance information in Epic.
• Create and manage patient cases and referral entries.
• Verify insurance eligibility and referral requirements.
• Work referral work queues and index documentation in OnBase and Epic.
• Provide clear directions, declare calls, and guide patients as needed.
• Collaborate with colleagues across departments in a fast-paced environment.
• Deliver an exceptional patient experience with professionalism and empathy.
• Support additional tasks and projects as assigned by the Call Center Manager.
• Thrive in a busy, phone-driven environment with fast call volume.
• Bring empathy, clarity, and efficiency to every patient interaction.
• Communicate with confidence and compassion - both in writing and over the phone.
• Stay organized and composed, even during high-pressure moments.
• Understand the importance of accuracy in patient records and scheduling.

Skills

Call center experience

Epic knowledge

Medical terminology

Communication skills

Attention to detail

Education

High school diploma or GED

Tools

Epic EMR

OnBase

Job description

Location: Atlanta, GA
Schedule: Full-time Hourly
Compensation: Competitive compensation and inclusive benefits for a strong total rewards package.

About OrthoAtlanta

Become part of OrthoAtlanta, one of the largest independent physician-owned orthopedic and sports medicine practice in Georgia and contribute to our mission of providing comprehensive orthopedic care. At OrthoAtlanta, you'll be an integral member of a dedicated team of Healthcare Professionals committed to enhancing our patients' quality of life. We offer diverse career paths for talented individuals seeking professional growth and development within a supportive and rewarding work environment where your contributions will make a significant impact.

What You'll Do

As a Customer Service Representative at OrthoAtlanta, you'll:

• Answer and direct a high volume of incoming calls (80+ daily) on a multi-line switchboard
• Schedule appointments and follow-ups accurately and efficiently
• Enter and update patient demographics and insurance information in Epic
• Create and manage patient cases and referral entries
• Verify insurance eligibility and referral requirements
• Work referral work queues and index documentation in OnBase and Epic
• Provide clear directions, declare calls, and guide patients as needed
• Collaborate with colleagues across departments in a fast-paced environment
• Deliver an exceptional patient experience with professionalism and empathy
• Support additional tasks and projects as assigned by the Call Center Manager
• Thrive in a busy, phone-driven environment with fast call volume
• Bring empathy, clarity, and efficiency to every patient interaction
• Communicate with confidence and compassion - both in writing and over the phone
• Stay organized and composed, even during high-pressure moments
• Understand the importance of accuracy in patient records and scheduling

What You'll Need

• High school diploma or GED
• 2+ years of experience in a medical office or call center (preferred)
• Working knowledge of Epic (strongly preferred)
• Familiarity with medical terminology (preferred)
• Excellent verbal and written communication skills
• Detail-oriented with strong time management and multitasking abilities
• Discretion, professionalism, and a team-first mindset

Why OrthoAtlanta?

• Join a trusted name in orthopedic and sports medicine care
• Be part of a patient-first culture where your voice and contributions matter
• Enjoy ongoing opportunities for career growth and development