Customer Service Representative

OrthoAtlanta, LLC; Atlanta (GA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Career growth opportunities

Comprehensive benefits package

Supportive work environment

Job summary

OrthoAtlanta, LLC in Atlanta, GA is looking for a dedicated Call Center Representative to manage patient communications and scheduling. You will answer calls, schedule appointments, and ensure accurate patient records. Ideal candidates will have experience in medical settings and demonstrate excellent communication skills.

This full-time hourly role offers competitive compensation within a supportive team environment committed to enhancing patient care. Your contributions will help us maintain our reputation as a leader in orthopedic care.

Qualifications

• 2+ years of experience in a medical office or call center is preferred.
• Familiarity with medical terminology is preferred.
• Strong time management and multitasking abilities are required.

Responsibilities

• Answer and direct a high volume of incoming calls on a multi‑line switchboard.
• Schedule appointments and follow‑ups accurately and efficiently.
• Verify insurance eligibility and referral requirements.

Skills

Verbal communication

Written communication

Detail-oriented

Time management

Multitasking

Empathy

Education

High school diploma or GED

Tools

Epic

OnBase

Job description

Location: Atlanta, GA Schedule: Full-time Hourly Compensation: Competitive compensation and inclusive benefits for a strong total rewards package.

About OrthoAtlanta

Become part of OrthoAtlanta, the largest independent physician‑owned orthopedic and sports medicine practice in Georgia and contribute to our mission of providing comprehensive orthopedic care. At OrthoAtlanta, you'll be an integral member of a dedicated team of Healthcare Professionals committed to enhancing our patients' quality of life. We offer diverse career paths for talented individuals seeking professional growth and development within a supportive and rewarding work environment where your contributions will make a significant impact.

What You’ll Do

• Answer and direct a high volume of incoming calls (80+ daily) on a multi‑line switchboard
• Schedule appointments and follow‑ups accurately and efficiently
• Enter and update patient demographics and insurance information in Epic
• Create and manage patient cases and referral entries
• Verify insurance eligibility and referral requirements
• Work referral work queues and index documentation in OnBase and Epic
• Provide clear directions, declare calls, and guide patients as needed
• Collaborate with colleagues across departments in a fast‑paced environment
• Deliver an exceptional patient experience with professionalism and empathy
• Support additional tasks and projects as assigned by the Call Center Manager
• Thrive in a busy, phone‑driven environment with fast call volume
• Bring empathy, clarity, and efficiency to every patient interaction
• Communicate with confidence and compassion—both in writing and over the phone
• Stay organized and composed, even during high‑pressure moments
• Understand the importance of accuracy in patient records and scheduling

What You’ll Need

• High school diploma or GED
• 2+ years of experience in a medical office or call center (preferred)
• Working knowledge of Epic (strongly preferred)
• Familiarity with medical terminology (preferred)
• Excellent verbal and written communication skills
• Detail‑oriented with strong time management and multitasking abilities
• Discretion, professionalism, and a team‑first mindset

Why OrthoAtlanta?

• Join a trusted name in orthopedic and sports medicine care
• Be part of a patient‑first culture where your voice and contributions matter
• Enjoy ongoing opportunities for career growth and development

Are you ready to bring your expertise to a team committed to excellence in Orthopedics? Apply today and join a team that puts patients first!