Customer Service Representative

Kingdom Connect CO; Atlanta (GA); Sur place; USD 30 000 - 40 000; Temps partiel

Résumé du poste

A flexible hiring company based in Atlanta is seeking a Customer Service Representative. The role involves answering customer calls, handling inquiries and complaints, and providing information on products and services. Ideal candidates are proficient in communication, can work at least 15 hours per week, and have a high school diploma. This position is perfect for anyone looking for flexible work arrangements, including students and retirees.

Qualifications

• High school diploma or equivalent is required.
• Proficient in relevant computer applications.
• Good verbal and written communication skills are necessary.
• Some experience in a call center or customer service environment is helpful.
• Able to work at least 15 hours per week and maintain good attendance.

Responsabilités

• Answer incoming calls and respond to emails.
• Handle customer inquiries both by phone and email.
• Troubleshoot problems and handle complaints.
• Document all call information according to procedures.

Connaissances

Verbal communication skills

Written communication skills

Problem analysis

Data entry skills

Customer service principles

Formation

High school diploma or equivalent

Outils

Relevant computer applications

Description du poste

About the job Customer Service Representative

This is the perfect opportunity for a stay-at-home parent college student, retiree, or anyone looking to earn an income in a flexible way!

General Purpose

Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

Main Job Tasks and Responsibilities

• Answer calls and respond to emails
• Handle customer inquiries both telephonically and by email
• Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information
• Enter new customer information into system
• Process orders, forms and applications
• Identify and elevate priority issues
• Route calls to appropriate resource
• Follow up customer calls where necessary
• Document all call information according to standard operating procedures (when necessary)

Education and Experience

• High school diploma or equivalent
• Proficient in relevant computer applications
• Required language proficiency
• Knowledge of customer service principles and practices
• Some experience in a call center or customer service environment is helpful
• Good data entry and typing skills
• Verbal and written communication skills
• Problem analysis and problem solving
• Able to work with little supervision
• Able to work a minimum of 15 hours per week (some weekend hours may be required)
• Must be able to maintain good Commitment Adherence (attendance) above 90%