Client Services Manager

Insight Global; Mount Laurel Township (NJ); On-site; USD 65,000 - 90,000; Full time

Job summary

Insight Global in Mount Laurel, New Jersey, is seeking a Client Service Manager for a healthcare advocacy organization. This permanent role reports to the Client Service Director in the Account Management Division and focuses on delivering exceptional service experiences by managing client relationships and day-to-day operations.

The role requires strong English communication, a high school diploma, and 4+ years in customer-facing roles with 2+ years in healthcare-related environments.

Qualifications

• High School diploma or equivalent.
• 4+ years in customer-facing roles such as client service, sales, operations, project management, or account management.
• 2+ years in healthcare-focused environment (healthcare, health insurance, provider billing, medical call center).
• Proficient in Word, Excel and other Microsoft applications.
• Strong written and oral English communication.
• Self-aware and professional.

Responsibilities

• Provide service standards for all clients and manage client relationships.
• Collaborate with client staff to ensure product quality delivered to customers.
• Report to the Client Service Director within Account Management Division.
• Manage relationships with diverse clients including Labor Unions, insurers, universities, and municipalities.

Skills

Customer facing

Client service

Sales

Operations

Project management

Account management

Microsoft Office

English fluency

Education

High School diploma

Tools

Salesforce

ADIP Training

Microsoft Excel

Job description

Insight Global is looking for Client Service Managers for a healthcare advocacy company in New Jersey, Mount Laurel. This is a permanent role that will report directly to the Client Service Director in the Account Management Division. The successful candidate provides service standard for all clients and participation retirees, resulting in an exceptional service experience. Works directly with client staff to ensure the product quality delivered to customers and manages the day-to-day responsibilities with their team. The Client Service Manager wouldn\'t have direct reports but rather manage clients and those relationships. Types of clients are Labor Unions, public/private sector Insurance Carriers, Universities/Colleges, Municipalities, etc.

REQUIRED SKILLS AND EXPERIENCE

• High School diploma or equivalent
• 4+ years’ experience in roles which are customer facing, client service, sales, operation, benefit administration, project management, or account management experience.
• 2-year experience, specifically focused in healthcare, health insurance, provider billing, client benefit or medical call center-based environment.
• Proficient in Word, Excel and other Microsoft applications
• Strong written and oral English communication
• Self-aware and professional

NICE TO HAVE SKILLS AND EXPERIENCE

• Life and Health License in AZ (company paid) – must obtain within 6 months of employment. Proficient in Salesforce
• ADIP Training and Certificate
• 2+ years customer facing, client service, sales, operation, benefit administration, project management, or account management experience in a healthcare or call center-based environment required.
• Fully insured and self-funded Medicare, Supplement, or Medicare Advantage health insurance experience

We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

Vacancy:

This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position