Client Service Manager

Insight Global; Mount Laurel Township (NJ); On-site; USD 60,000 - 70,000; Full time

Job summary

Insight Global is seeking a Client Service Manager in Mount Laurel, New Jersey, on-site, to lead client relationships for a healthcare advocacy company. The role reports to the Client Service Director in Account Management, focusing on delivering service standards and coordinating with client staff.

The ideal candidate has 4+ years in customer-facing roles, healthcare exposure, and strong English communication.

Qualifications

• High School diploma or equivalent required.
• 4+ years’ experience in customer facing or account management.
• 2-year healthcare-focused experience required.
• Proficient in Word, Excel and MS applications.
• Strong written and oral English communication.

Responsibilities

• Maintain service standards for all clients and ensure quality.
• Coordinate with client staff to ensure product delivery and issue resolution.
• Manage day-to-day client relationships across diverse client types.

Skills

Microsoft Office

English communication

Client service experience

Education

High School diploma or equivalent

Tools

Salesforce

Job description

Location: Mount Laurel, New Jersey - On-site

Pay Rate: 60,000 - 70,000

Insight Global is looking for Client Service Managers for a healthcare advocacy company in New Jersey, Mount Laurel. This is a permanent role that will report directly to the Client Service Director in the Account Management Division. The successful candidate provides service standard for all clients and participation retirees, resulting in an exceptional service experience. Works directly with client staff to ensure the product quality delivered to customers and manages the day-to-day responsibilities with their team. The Client Service Manager wouldn't have direct reports but rather manage clients and those relationships. Types of clients are Labor Unions, public/private sector Insurance Carriers, Universities/Colleges, Municipalities, etc.

Required Skills & Experience

• High School diploma or equivalent
• 4+ years’ experience in roles which are customer facing, client service, sales, operation, benefit administration, project management, or account management experience.
• 2-year experience, specifically focused in healthcare, health insurance, provider billing, client benefit or medical call center-based environment.
• Proficient in Word, Excel and other Microsoft applications
• Strong written and oral English communication
• Self-aware and professional

Nice to Have Skills & Experience

• Life and Health License in AZ (company paid) – must obtain within 6 months of employment.
• Proficient in Salesforce
• ADIP Training and Certificate
• 2+ years customer facing, client service, sales, operation, benefit administration, project management, or account management experience in a healthcare or call center-based environment required.
• Fully insured and self-funded Medicare, Supplement, or Medicare Advantage health insurance experience

We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

Vacancy:

This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.