Customer Service Representative

Talentify; Seguin (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Talentify in Seguin, TX seeks a Service Department Customer Service Admin to support the Service Manager and a team of technicians and contractors.

You will handle inbound calls, verify homeowner information, schedule work orders, coordinate parts delivery, and ensure accurate documentation in the system. This role requires a high school diploma and 1-3 years of customer service experience, with bilingual ability preferred.

Qualifications

• High school diploma or equivalent required.
• 1-3 years of related customer service experience preferred.
• Bilingual ability preferred.

Responsibilities

• Handle calls from homeowners and retailers in designated areas.
• Verify homeowner information and assemble work orders with required details.
• Notify homeowners that work orders are in progress and review warranties.
• Assign technicians to homeowners within geographic area.
• Write work orders for service technicians/contractors and list parts needed.
• Coordinate parts delivery (FedEx, company trucks, carriers).
• Finalize work orders and close out in Deacom system; participate in weekly coordination meetings.

Skills

Bilingual

Team Player

Self-Starter

AR/AP experience

Education

High School

Job description

Job Description:

Service Department Customer Service Admin

Reports to Service Manager

Key relationships: Service Manager, Service Technicians, Independent Contractors, Production Manager and Quality Assurance Team, Home Owners, Retail Sales Centers, Service Team, Sales Department, and Parts Manager, Parts Assistant, Purchasing

Primary Responsibilities

• Call/Take phone calls from homeowners and retailers in their respective areas


• Contacts home owner and evaluates cosmetic repairs needed from list they supplied
  
  
  
  • Verify correct home owner information, phone numbers, email address, home location physical address
  
  
  • Contact every home owner to advise that their work order is in progress. Read thru the scripted one time cosmetic visit and remaining limited one year plumbing and electrical warranty
  
  
  • Contact retailers regarding and lot or display model re-work
  
  
  
  


• Assign technician to home owner within their geographic location


• Writes Work Orders for Service Technicians/Contractors
  
  
  
  • Writes up parts needed
  
  
  • Attaches Décor Page for home and any schematics needed to complete repairs at job site
  
  
  • Arranges best way to get parts to technician; FedEx, Fleetwood truck, SAIA, South Eastern or Cavco Parts truck, etc.
  
  
  
  


• Finalize work orders, and determinations for state – close out in system (Deacom).


• Coordinate and prioritize work orders with Service Manager, and service team through weekly meetings.


• Review completed work orders for any flaws, or inadequacies on technician’s part.

MINIMUM QUALIFICATIONS

Requires a high school diploma or its equivalent.

Working as a Customer Service typically requires 1-3 years of related experience.

May be entry level if some experience in the skill.

Bilingual is Preferred

AR/AP experience a plus

Qualifications

Education

Preferred

High School

Behaviors

Preferred

High School

Team Player:Works well as a member of a group

Motivations

Preferred

Self-Starter:Inspired to perform without outside help

Equal Opportunity Employer
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