Customer Service Representative

Lawn Doctor Cary-Apex; Apex (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

A lawn care service provider in Apex is seeking a motivated Customer Service Representative to deliver outstanding customer service. Responsibilities include answering calls, addressing customer issues, maintaining records, and selling services. The ideal candidate is friendly, has a strong work ethic, and possesses excellent communication skills, along with proficiency in Microsoft Word and Excel. Training will be provided, and prior experience in the lawn care industry is a plus.

Qualifications

• Strong work ethic and friendly personality.
• Excellent communication skills, verbal and written.
• Proficient in Microsoft Word and Excel.

Responsibilities

• Answer phones from customers and potential customers.
• Make outbound calls to follow up on estimates.
• Sell Lawn Doctor services over the phone.
• Maintain customer data records.
• Process paperwork from sales and service team members.

Skills

Excellent communication skills

Strong computer skills

Friendly demeanor

Strong work ethic

Tools

Microsoft Word

Microsoft Excel

Job description

Lawn Doctor is looking for a dependable and reliable individual to provide exceptional customer service to our lawn care customers. The Customer Service Representative answers phones, speaks with customers and potential customers, addresses customer issues, maintains customer data, provides price quotes and sells Lawn Doctor services over the phone, processes paperwork and makes outbound calls to customers to follow-up on estimates and ensure customer satisfaction. We are looking for a motivated, self-starter who is goal-oriented and hard-working.

The ideal candidate for this position has a strong work ethic, is friendly, and has excellent communication skills and strong computer skills including Microsoft Word and Excel. Training will be provided on our software. Actual work experience in the lawn care industry is highly desirable but not required.

• Takes inbound call from customers and potential customers
• Makes outbound calls to follow up on estimates and ensure customer satisfaction
• Sells services over the phone
• Maintains customer data records
• Processes paperwork from sales and service team members

If you enjoy multitasking and would like to be a part of a fast-paced, dynamic team, we are waiting to hear from you!