Customer Service Representative

supply-chain; Annville (Lebanon County); On-site; USD 34,560 - 42,240; Full time

Benefits offered by this job

Medical coverage

PTO program

401(k) with company match

Tuition reimbursement

Training and career advancement opportunities

Job summary

supply-chain in Annville is seeking a Customer Service Representative. This 1st shift position requires processing orders and resolving customer issues. Candidates should have a high school diploma with some data entry experience. Benefits include medical coverage starting on the 30th day, PTO, 401(k) matching, and tuition reimbursement.

This role involves maintaining customer records, preparing reports, and more, all in a supportive workplace aiming for career advancement.

Qualifications

• 0-12 months of system, data entry or reporting experience.
• 0-12 months of warehouse experience preferred.

Responsibilities

• Process orders and prepare correspondence to fulfill customer needs.
• Resolve product or service problems and maintain customer records.
• Prepare product or service reports by collecting and analyzing customer information.

Skills

Customer service skills

Problem-solving

Data entry

Communication

Education

High School Diploma or Equivalent

Job description

Position: Customer Service Representative

Shift: 1st Shift

Hours: 9am-5pm

Days: Monday-Friday

Pay: $18.45 per hour

Must have ability to commute to the Mechanicsburg location until August and then move to the new Annville facility later in 2026.

Benefits

• Affordable medical, dental, and vision coverage available beginning on your 30th day
• PTO program for all associates, including paid holidays and vacation
• 401(k) with generous company match
• Tuition reimbursement program
• Excellent training and career advancement opportunities

Role Purpose

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Required Education and Experience

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.