Customer Service Representative

supply-chain; Mechanicsburg (Cumberland County); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

401(k) with company match

Tuition reimbursement program

PTO with holidays and vacation

Excellent training and career growth

Job summary

supply-chain is seeking a Customer Service Representative for the Mechanicsburg location. The role handles order processing, customer inquiries, and liaison activities to ensure timely issue resolution.

Shifts are 1st shift, 9am–5pm, Monday–Friday, with commutable access to the Mechanicsburg site and eventual relocation to the Annville facility later in 2026. Responsibilities include maintaining customer records, processing adjustments to financial accounts, generating reports, and supporting

Qualifications

• High School Diploma or equivalent required.
• 0–12 months of system, data entry or reporting experience.
• 0–12 months of warehouse experience preferred.

Responsibilities

• Process orders and prepare correspondence to fulfill customer needs.
• Provide product, service, and transit information to customers and liaise to resolve issues.
• Maintain customer records and update account information.
• Process customer adjustments to financial accounts.
• Assist with order and product management and generate reports.

Skills

Customer service

Data entry

Order processing

Education

High School Diploma or Equivalent

Job description

Position: Customer Service Representative

Shift: 1st Shift

Hours: 9am-5pm

Days: Monday- Friday

Pay: $18.45 per hour

Must have ability to commute to the Mechanicsburg location until August and then move to the new Annville facility later in 2026

Grow your skills. Shape your world.

Role Purpose

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Required Education and Experience

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience, preferred

Benefits

• Affordable medical, dental, and vision coverage available beginning on your 30th day
• PTO program for all associates, including paid holidays and vacation
• 401(k) with generous company match
• Tuition reimbursement program
• Excellent training and career advancement opportunities

Our Organization is an equal opportunity employer.