Customer Service Representative

DHL Supply Chain; Goodyear (AZ); On-site; Confidential; Full time

Benefits offered by this job

Medical, dental, vision

PTO & holidays

401(k) match

Tuition reimbursement

Career advancement

Job summary

DHL Supply Chain is seeking a First (1st) Customer Service Representative in Goodyear, AZ. Shift: Monday–Friday 6:00 AM–2:30 PM. Pay: $20.65 per hour. Process orders, provide product, service, and transit information, and act as liaison to resolve issues.

A passionate communicator with attention to detail will maintain customer records and assist with order management. On-site role with growth opportunities and comprehensive benefits.

Qualifications

• High school diploma or equivalent required.
• 0–12 months of data entry or reporting experience.
• 0–12 months of warehouse experience preferred.

Responsibilities

• Resolve product or service problems: clarify the customer’s complaint, determine the cause, explain best solution, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Skills

Attention to detail

Communication skills

Dispatching experience

Outlook

Education

High School Diploma or Equivalent

Tools

Outlook

Job description

First (1st) Customer Service Representative

Shift: Monday‑Friday 6:00 AM‑2:30 PM

Pay: $20.65 per hour

Desired Skills

• Attentive to detail
• Good communication skills through email and over the phone
• Expert with Outlook
• Experience with dispatching and adjusting inbounds/outbounds

Role Purpose

Process orders and prepare correspondence to fulfill customer needs. Provide product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Required Education and Experience

• High School Diploma or Equivalent
• 0‑12 months of system, data entry or reporting experience
• 0‑12 months of warehouse experience, preferred

Benefits

• Affordable medical, dental, and vision coverage available beginning on your 30th day
• PTO program for all associates, including paid holidays and vacation
• 401(k) with generous company match
• Tuition reimbursement program
• Excellent training and career advancement opportunities

Our Organization is an equal opportunity employer.