Customer Service Representative

LHH; Anaheim (CA); On-site; USD 34,000 - 39,000; Full time

Job summary

LHH is seeking an experienced Customer Service Representative with SAP expertise for a long-term contract in Orange County. You will manage customer inquiries, process orders, and coordinate with Sales, Operations, and Logistics to ensure timely delivery and a superior customer experience.

The role requires strong organizational skills, attention to detail, and the ability to handle a high volume of requests in a fast-paced environment.

Qualifications

• Previous Customer Service, Customer Support, Order Management, or Sales Support experience.
• Hands-on SAP experience required.
• Experience with order entry, order processing, or customer account management strongly preferred.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Strong attention to detail and data-entry accuracy.
• Ability to troubleshoot customer and order-related issues independently.
• Strong follow-through and ability to collaborate across multiple departments.

Responsibilities

• Serve as a primary point of contact for customers via phone and email.
• Enter, process, and maintain customer orders using SAP.
• Monitor orders from entry through fulfillment and delivery.
• Provide customers with updates regarding order status, product availability, shipping, and delivery timelines.
• Research and resolve order discrepancies, delays, returns, and customer concerns.
• Maintain accurate customer account, order, and transaction information in SAP.
• Coordinate closely with Sales, Operations, Supply Chain, Warehouse, and Logistics teams to resolve customer needs.
• Track open orders and proactively communicate potential delays or issues.
• Prepare reports and maintain customer documentation as needed.
• Provide professional and timely follow-up while managing multiple priorities and deadlines.

Skills

Customer service

Order management

Sales support

Communication skills

Tools

SAP

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Employment Type: Long-Term Contract, minimum 1 year

Pay Rate: $25–$28/hour

Position Overview

We are seeking an experienced Customer Service Representative with strong SAP experience for a long-term contract opportunity in Orange County. This position will serve as a key point of contact for customers, managing inquiries, processing orders, resolving issues, and coordinating with internal teams to ensure an excellent customer experience.

The ideal candidate is highly organized, detail-oriented, and comfortable working in a fast-paced environment with a high volume of customer requests and order activity.

Key Responsibilities

• Serve as a primary point of contact for customers via phone and email.
• Enter, process, and maintain customer orders using SAP.
• Monitor orders from entry through fulfillment and delivery.
• Provide customers with updates regarding order status, product availability, shipping, and delivery timelines.
• Research and resolve order discrepancies, delays, returns, and customer concerns.
• Maintain accurate customer account, order, and transaction information in SAP.
• Coordinate closely with Sales, Operations, Supply Chain, Warehouse, and Logistics teams to resolve customer needs.
• Track open orders and proactively communicate potential delays or issues.
• Prepare reports and maintain customer documentation as needed.
• Provide professional and timely follow-up while managing multiple priorities and deadlines.

Qualifications

• Previous Customer Service, Customer Support, Order Management, or Sales Support experience.
• Hands-on SAP experience required.
• Experience with order entry, order processing, or customer account management strongly preferred.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Strong attention to detail and data-entry accuracy.
• Ability to troubleshoot customer and order-related issues independently.
• Strong follow-through and ability to collaborate across multiple departments.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers