Customer Service

Atwork; Florida; On-site; USD 23,000 - 26,000; Full time

Job summary

Atwork in Florida is seeking a Customer Relations Coordinator to support communication between customers, purchasing, logistics, and production in a metal fabrication environment. This full-time, on-site role requires strong organizational skills and attention to detail.

Responsibilities include entering orders in ERP, updating status, coordinating shipping, ensuring paperwork accuracy, and professional vendor and customer inquiries. Proficiency in Excel and ERP/MRP systems is preferred.

Qualifications

• 2–5 years of customer service, administrative, logistics, or manufacturing support experience.
• Proficient in Microsoft Excel.
• ERP/MRP systems experience preferred.
• Strong communication, organization, and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Enter and update customer orders and job information in the ERP system.
• Communicate order status, production updates, and deliveries.
• Review paperwork for accuracy before releasing orders.
• Respond professionally to customer and vendor inquiries.
• Track open orders and follow up to prevent delays.
• Assist with shipping, scheduling, reports, and data entry.
• Coordinate with shop personnel while following safety procedures.

Skills

Customer service experience

Administrative support

Logistics coordination

Manufacturing support

Education

High school diploma

Tools

ERP/MRP systems

Microsoft Excel

Job description

Customer Relations Coordinator

Pay: $17–$19 per hour, depending on experience

Schedule: Full-time, on-site

We are seeking an organized and detail-oriented Customer Relations Coordinator to support communication between customers, purchasing, logistics, and production within a metal fabrication environment.

Responsibilities

• Enter and update customer orders, purchase orders, and job information in the ERP system
• Communicate order status, production updates, deliveries, and material needs
• Review paperwork for accuracy before releasing orders to purchasing or production
• Respond professionally to customer and vendor inquiries
• Track open orders and follow up to prevent delays
• Assist with shipping, delivery coordination, reports, spreadsheets, filing, and data entry
• Communicate with shop personnel while following all safety procedures

Requirements

• High school diploma or equivalent
• 2–5 years of customer service, administrative, logistics, or manufacturing support experience
• Experience with Microsoft Office, especially Excel
• ERP or MRP system experience preferred
• Strong communication, organization, and attention to detail
• Ability to manage multiple priorities in a fast-paced environment