Customer Service Representative

SAI NETCOM USA; Alpharetta (GA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Flexible working atmosphere

Competitive compensation and benefits

Job summary

SAI NETCOM USA, located in Alpharetta, GA, is seeking a Customer Service Representative to manage day-to-day office duties and provide customer support. The position involves product research, vendor communication, and processing client orders with a focus on delivering excellent service.

Applicants must have experience in the printing or promotional products industry and demonstrate superior communication skills along with the ability to thrive in a fast-paced environment. Join our independent work culture and enjoy competitive compensation and benefits.

Qualifications

• Must have experience in printing or promotional products.
• Excellent verbal and written communication skills are essential.
• Strong proficiency in Microsoft Word, Excel, and Outlook required.
• Must handle fast-paced, deadline-driven tasks efficiently.
• Ability to manage multiple projects and multitask effectively.
• Experience with industry search tools is a plus.

Responsibilities

• Conduct product research, sourcing and quoting.
• Communicate with vendors via telephone to generate ideas and get pricing.
• Process client orders efficiently.
• Provide daily order update reports.
• Carry out additional duties as assigned.

Skills

Printing or promotional products experience

Excellent verbal/written communication skills

Organizational skills

Strong computer skills (Word, Excel, Outlook)

Ability to work in a fast-paced environment

Excellent research skills

Job description

Proforma is a leader in the printing and promotional products industry with over 30 years of experience, and is recognized as one of the industry’s top leaders. We sell business products that every company needs including promotional products, business documents, commercial print, office supply products and e-solutions.

Working for PROFORMA IDEA PRESS based in ALPHARETTA GA, the Customer Service Representative is responsible for handling the day-to-day general office duties and providing telephone support to customers and vendors.

PROFORMA IDEA PRESS AND Sai Netcom USA is an e-commerce enabled company with multiple websites for direct to consumers as well as business to business and has been in business for over 10 years now.

Proforma idea press is part of the franchise network of proforma PFG , a $400 million company with over 700 franchise owners and branches all over US Canada and Europe.

Proforma was recently recognized as:

• #2 Top Distributor by Promo Marketing magazine
• #2 Top Distributor by Print Solutions magazine
• #3 Top Distributor by Counselor magazine
• #9 Best Places To Work by Counselor magazine

We have opportunities for the right candidate for full time employment in our customer service department. We offer an independent work culture with an open door policy.

Job Description

• Product research, sourcing and quoting
• Telephone communication with vendors to generate ideas and get pricing
• Process client orders
• Provide daily order update reports
• Additional duties as assigned

Qualifications

• Must have printing or promotional products experience
• Excellent verbal/written communication and organizational skills are essential
• Strong computer skills required with proficiency in Word, Excel and Outlook
• Must be able to work in a fast paced, deadline driven environment
• Ability to manage multiple projects and multi-task
• Excellent research skills and experience in using industry search tools

Additional Information

Job provides safe, respectable and flexible working atmosphere with independence of action and free flow of information, competitive compensation and benefits with opportunity to grow.