b2b accountmanagemnt and customer service

SAI NETCOM USA; Alpharetta (GA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Flexible working atmosphere

Competitive compensation and benefits

Opportunity to grow

Job summary

SAI NETCOM USA, based in Alpharetta, Georgia, is seeking a full-time Customer Service Representative to manage office duties and support customers. The role involves product research, sourcing, and handling client orders.

Candidates must possess experience in the printing or promotional products industry, along with strong communication and organizational skills. The company offers a flexible working atmosphere and competitive compensation.

Qualifications

• Must have printing or promotional products experience.
• Excellent verbal/written communication and organizational skills are essential.
• Strong computer skills required with proficiency in Word, Excel and Outlook.

Responsibilities

• Product research, sourcing and quoting.
• Telephone communication with customers/vendors to generate ideas and get pricing.
• Create meaningful presentations of options for customers to choose from.
• Process client orders.
• Provide daily order update reports.

Skills

Printing or promotional products experience

Excellent verbal/written communication skills

Strong computer skills (Word, Excel, Outlook)

Excellent research skills

Job description

b2b accountmanagemnt and customer service

• Full-time

Proforma is a leader in the printing and promotional products industry with over 30 years of experience, and is recognized as one of the industry’s top leaders. We sell business products that every company needs including promotional products, business documents, commercial print, office supply products and e-solutions.

Working for PROFORMA IDEA PRESS based in ALPHARETTA GA, the Customer Service Representative is responsible for handling the day-to-day general office duties and providing telephone support to customers and vendors.

PROFORMA IDEA PRESS AND Sai Netcom USA is an e-commerce enabled company with multiple websites for direct to consumers as well as business to business and has been in business for over 10 years now.

Proforma idea press is part of the franchise network of proforma PFG, a $400 million company with over 700 franchise owners and branches all over US Canada and Europe.

Proforma was recently recognized as:

• #2 Top Distributor by Promo Marketing magazine
• #2 Top Distributor by Print Solutions magazine
• #3 Top Distributor by Counselor magazine
• #9 Best Places To Work by Counselor magazine

We have opportunities for the right candidate fr a full time employment in our customer service department. We offer an independent work culture with an open door policy.

Responsibilities include:

• Product research, sourcing and quoting
• Telephone communication with customers / vendors to generate ideas and get pricing
• Create meaningful presentations of options for customers to choose from
• Process client orders
• Provide daily order update reports
• Invoicing and follow up
• Additional duties as assigned

Requirements:

• Must have printing or promotional products experience
• Excellent verbal/written communication and organizational skills are essential
• Strong computer skills required with proficiency in Word, Excel and Outlook
• Must be able to work in a fast paced, deadline driven environment
• Ability to manage multiple projects and multi-task
• Excellent research skills and experience in using industry search tools

Job provides safe , respectable and flexible working atmosphere with independence of action and free flow of information , .competitive compensation and Benefits with opportunity to grow