Customer Service Representative (CSR)

gobravvo; Glen Head (NY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Bonuses

Commission opportunities

PTO & vacation

Retirement plan

Training & development

Growth opportunities

Job summary

Gobravvo Insurance seeks a Customer Service Representative (CSR) to deliver friendly service, handle inquiries, process policy information, and support clients with insurance needs at our Glen Head, NY office.

No prior insurance experience required; comprehensive training provided; opportunities for growth, bonuses, PTO, and retirement plan in a fast-paced, supportive team environment.

Qualifications

• Bilingual English/Spanish is a plus.
• Excellent interpersonal, written, and verbal communication skills.
• Strong organizational skills, attention to detail, and ability to manage multiple tasks.
• Self-motivation with a proactive approach to problem solving and a dedication to customer service excellence.
• Ability to work collaboratively in a team environment and adapt to changing priorities.

Responsibilities

• Engage directly with customers to address inquiries, resolve issues, and provide information about insurance products and services.
• Support business growth through value-based conversations and superior customer experiences.
• Receive comprehensive training and ongoing professional development opportunities.
• Work alongside a successful and supportive agency team committed to your success.
• Establish and maintain strong customer relationships through regular communication and follow‑up.
• Deliver prompt, accurate, and friendly customer service, including answering questions about insurance policies, coverages, policy changes, transfers, claim submissions, and billing.
• Educate customers on available insurance options using a needs‑based review process tailored to each individual's circumstances.
• Demonstrate a customer‑focused approach in all interactions, ensuring client satisfaction and loyalty.
• Maintain a high level of professionalism, ethical standards, and dedication to achieving daily and long‑term goals.
• Collaborate effectively with team members to support agency objectives and deliver a consistent customer experience.
• Complete timely and thorough activity reports to keep the team informed about customer needs and service outcomes.

Skills

Bilingual English/Spanish

Excellent interpersonal communication

Organizational skills

Problem-solving

Team player

Job description

Customer Service Representative (CSR) - Full-time

Are you looking for an exciting career opportunity in customer service where your communication skills and dedication to helping others can truly make a difference? We invite you to apply for the role of Customer Service Representative (CSR), an essential position within our dynamic insurance agency team. As a CSR, you will have the opportunity to support customers, contribute to business growth, and develop your professional skills in a supportive environment that values exceptional service and continuous learning.

As a Customer Service Representative (CSR), you will play a vital role in fostering positive relationships with clients, assisting them with their insurance needs, and ensuring a seamless customer experience. Our agency is committed to providing comprehensive training, so prior insurance industry experience is not required. If you are an energetic, motivated self-starter who thrives in a fast-paced setting, this is the perfect opportunity to launch or advance your career in customer service with excellent income and professional growth potential.

The Customer Service Representative (CSR) position is designed for individuals who are passionate about delivering outstanding service, supporting business operations, and working collaboratively as part of a high-performing team. This full-time role offers a variety of responsibilities that help drive organizational success while enhancing your own career development. Working in this role allows you to interact with diverse customers and gain valuable experience in the insurance sector and customer relationship management.

Our agency values team members who demonstrate strong work ethics, integrity, and a commitment to continuous improvement. We offer a friendly, inclusive, and professional work environment where your contributions are recognized and rewarded.

Customer Service Representative (CSR) - Summary

• Engage directly with customers to address inquiries, resolve issues, and provide information about insurance products and services.
• Support business growth through value-based conversations and superior customer experiences.
• Receive comprehensive training and ongoing professional development opportunities.
• Work alongside a successful and supportive agency team committed to your success.

Duties & Responsibilities

• Establish and maintain strong customer relationships through regular communication and follow‑up.
• Deliver prompt, accurate, and friendly customer service, including answering questions about insurance policies, coverages, policy changes, transfers, claim submissions, and billing.
• Educate customers on available insurance options using a needs‑based review process tailored to each individual's circumstances.
• Demonstrate a customer‑focused approach in all interactions, ensuring client satisfaction and loyalty.
• Maintain a high level of professionalism, ethical standards, and dedication to achieving daily and long‑term goals.
• Collaborate effectively with team members to support agency objectives and deliver a consistent customer experience.
• Complete timely and thorough activity reports to keep the team informed about customer needs and service outcomes.

Salary & Benefits

• Competitive base salary with additional performance‑based bonuses.
• Commission opportunities on new business and cross‑selling initiatives.
• Paid Time Off (PTO) and vacation allowance.
• Retirement plan to support your long‑term financial goals.
• Ongoing training and professional development to enhance your skills and career trajectory.
• Growth opportunities within a reputable and expanding agency.

Qualifications & Requirements

• Bilingual English/Spanish skills are a plus.
• Excellent interpersonal, written, and verbal communication skills.
• Strong organizational skills, attention to detail, and ability to manage multiple tasks simultaneously.
• Self-motivation with a proactive approach to problem solving and a dedication to customer service excellence.
• Ability to work collaboratively in a team environment and adapt to changing priorities.
• Proficiency in learning and using computer systems and software relevant to the insurance industry.
• Commitment to ongoing learning, including product updates, licensing, and technical developments.
• Must be able to obtain Property & Casualty license and Life and Health license as required for the role.

Ideal Candidate Snapshot

• Energetic and enthusiastic about helping customers and contributing to a positive team environment.
• People‑oriented with a passion for delivering exceptional service.
• Demonstrates initiative, reliability, and a growth mindset.
• Thrives in a fast‑paced, high‑performance workplace.
• Keen attention to detail with pride in completing work accurately and timely.

Other Relevant Information

• This position is offered by an independent contractor agency and is not affiliated as a direct employee of the parent insurance company.
• Employment is contingent upon successful completion of all applicable licensing requirements and training programs.
• We are an Equal Opportunity Employer and encourage applications from individuals of all backgrounds and experience levels.