Customer Service Representative (CSR)

gobravvo; Canton (GA); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Paid training

Bonuses

Retirement plan

Licensing support

Paid time off

Job summary

gobravvo is seeking a Customer Service Representative (CSR) to deliver prompt, accurate support to clients and maintain positive relationships within a dynamic insurance-focused environment.

In this full-time role, you will handle inquiries, assist with policy changes, and educate clients on available options. Training is provided to help you develop industry knowledge and licenses, supporting long-term career growth with the agency.

Qualifications

• Excellent interpersonal and communication skills, both written and verbal.
• Strong organizational skills and attention to detail.
• Ability to work independently and in a fast-paced team.
• Self-motivated and proactive in solving problems and managing tasks.
• Bilingual English/Spanish is a plus; licenses may be required.

Responsibilities

• Establish and maintain strong customer relationships and follow up as needed.
• Respond to inquiries about insurance availability, changes, billing and coverage.
• Educate clients on policy options and benefits to support agency growth.
• Provide timely activity reports to management as required.
• Stay current on licensing requirements and industry developments through ongoing education.

Skills

Interpersonal skills

Communication

Problem-solving

Multitasking

Self-motivation

Job description

Customer Service Representative (CSR) Job Description

If you are passionate about providing exceptional customer service and have a strong desire to help others, a career as a Customer Service Representative (CSR) may be the perfect fit for you. This full-time position offers the opportunity to work in a dynamic office environment, where your communication skills and attention to detail will be highly valued. As a Customer Service Representative (CSR), you will play a pivotal role in ensuring clients receive outstanding support and guidance throughout their interactions with the agency. With comprehensive training provided, even those without prior insurance experience can excel and grow in this essential role.

Customer Service Representatives (CSR) are responsible for building and maintaining positive relationships with clients, handling inquiries, and supporting the agency’s mission to deliver value‑based service. Whether responding to questions about insurance options, assisting with policy changes, or clarifying billing details, every interaction is an opportunity to make a meaningful impact. This position is ideal for self‑motivated individuals who thrive in fast‑paced settings and are committed to ongoing professional development. The role also provides a pathway for advancement, making it a great choice for those seeking long‑term career growth within the insurance industry.

As a Customer Service Representative (CSR), you’ll have access to valuable benefits such as paid time off, retirement plans, and bonuses. Additionally, you will be encouraged to pursue and maintain necessary industry licenses, ensuring you stay current with product knowledge, technical developments, and regulatory requirements. Your dedication to delivering timely, accurate, and friendly service will help drive the agency’s success and customer satisfaction.

Working as a Customer Service Representative (CSR) offers a rewarding experience, allowing you to develop valuable skills while helping customers navigate their insurance needs. If you are organized, proactive, and dedicated to achieving excellence, this is an excellent opportunity to build a fulfilling and stable career.

Customer Service Representative (CSR) – Summary

• Serve as the primary point of contact for clients, delivering prompt and accurate support.


• Assist customers with inquiries related to insurance availability, coverage options, claims, and billing.


• Foster positive relationships with clients through value‑based conversations and attentive service.


• Contribute to the agency’s growth by educating clients on policy options and benefits.

Duties & Responsibilities

• Establish and maintain strong customer relationships, following up as needed to ensure satisfaction.


• Respond promptly to customer inquiries regarding policy changes, claims, billing, and coverage details.


• Utilize needs‑based review processes to educate clients on available insurance products and options.


• Maintain a high standard of professionalism and a strong work ethic, focused on daily success.


• Work collaboratively with team members to achieve agency goals and deliver remarkable service.


• Provide timely and thorough activity reports to management as required.


• Stay current on product changes, licensing requirements, and industry developments through ongoing education.

Salary & Benefits

• Competitive base salary with potential for performance‑based bonuses.


• PTO including vacation and personal/sick days.


• Retirement plan options to support your long‑term financial goals.


• Life insurance coverage.


• Opportunities for advancement within the agency.


• Comprehensive training and valuable industry experience.

Qualifications & Requirements

• Excellent interpersonal and communication skills, both written and verbal.


• Strong organizational skills and attention to detail.


• Ability to work both independently and as part of a team in a fast‑paced environment.


• Self‑motivated and proactive in problem‑solving and task management.


• People‑oriented with a dedication to customer service excellence.


• Proficient with computer functions and able to learn new technologies quickly.


• Capable of multitasking and managing multiple priorities effectively.


• Bilingual skills in English/Spanish are a plus.


• Must obtain or possess Property & Casualty license and Life & Health license as required by the agency.


• Commitment to maintaining current knowledge through continuing education and training.

Ideal Candidate Snapshot

• Energetic, enthusiastic, and motivated to succeed in a customer‑focused environment.


• Demonstrates a high level of integrity and reliability.


• Exhibits strong problem‑solving abilities and a willingness to learn.


• Delivers exceptional service with a positive, solutions‑oriented approach.


• Keen attention to detail and pride in delivering quality work.

Other Relevant Information

• This position is offered by an independent contractor agent and not by the insurance company itself.


• Employees must successfully complete all applicable licensing and training requirements.


• All employees are hired and managed by the independent contractor agent.


• The agency is committed to providing equal employment opportunity in accordance with EEOC standards.