Customer Service Coordinator

Raymour & Flanigan; Gibbstown (NJ); On-site; USD 25,000 - 33,000; Part time

Job summary

Raymour & Flanigan Furniture and Mattresses is seeking a part-time dispatcher to coordinate and communicate with repair technicians, resolve customer service issues, and ensure warranty guidelines are followed. The role emphasizes independent work, strong listening skills, and the ability to multitask in a fast-paced environment.

The position offers 20-25 hours per week with an hourly wage ranging from $18 to $24, reflecting market rates for entry-level coordination roles.

Qualifications

• High school diploma or equivalent required.
• Excellent phone etiquette and strong interpersonal skills.
• Experience in a fast-paced environment; call center/dispatcher preferred.
• Ability to multitask and manage time effectively.
• Must be able to work day, night and weekend hours.
• Strong computer skills and customer service focus.

Responsibilities

• Coordinate and communicate with repair technicians.
• Work independently to resolve customer service issues.
• Adhere to proper warranty and protection guidelines.
• Serve as liaison between customers and the repair technician.
• Complete reports and other tasks as required.

Skills

Excellent phone etiquette

Interpersonal skills

Strong computer skills

Excellent time Management

Ability to work independently

Ability to multi-task

Customer service skills

Experience in a fast-paced environment

Prior call center experience and prior

Education

High School Diploma or equivalent

Job description

$18 - $24 HourlyAt Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success!

• Coordinate & communicate with repair technician.
• Work independently to resolve customer service issues.
• Adhere to proper Warranty and protection guidelines.
• Serve as liaison between customers and the repair technician.
• Complete reports and other tasks/assignments as required.
• You must have excellent listening skills and the ability to work independently and with a team.
• Perform additional functions that may be assigned at the discretion of management.

20-25 Hours per week

Wage Range:

$18 - $24 Hourly

Expectations

• Schedule & confirm customer repair service calls.
• Coordinate & communicate with repair technician.
• Work independently to resolve customer service issues.
• Adhere to proper Warranty and protection guidelines.
• Serve as liaison between customers and the repair technician.
• Complete reports and other tasks/assignments as required.
• You must have excellent listening skills and the ability to work independently and with a team.
• Perform additional functions that may be assigned at the discretion of management.

Qualifications

• Excellent phone etiquette
• Interpersonal skills
• Strong computer skills
• Excellent time Management
• Ability to work independently
• Ability to multi-task
• Customer service skills
• Experience in a fast-paced environment
• Prior call center experience and prior dispatcher experience is preferable.
• High School Diploma or equivalent
• Able to work day, night and weekend hours

Raymour & Flanigan proudly supports a drug and smoke free work environment.

Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.

Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.