Customer Service Coordinator

Raymour & Flanigan Furniture and Mattresses; City of Albany (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Drug-free workplace

Job summary

Raymour & Flanigan is seeking a Customer Service Coordinator in Albany to schedule repair service calls, coordinate with technicians, and resolve customer issues. The role supports warranty guidelines and requires strong listening, teamwork, and independent work abilities.

The position emphasizes fast-paced environments, professional phone etiquette, and multi-tasking alongside routine reporting and additional duties as needed.

Qualifications

• High School Diploma or equivalent is required.
• Excellent phone etiquette and strong interpersonal skills are essential.
• Ability to work day, night and weekend hours.
• Prior call center and dispatcher experience is preferable.
• Experience in a fast-paced environment is desirable.
• Strong computer skills and time management are required.

Responsibilities

• Schedule & confirm customer repair service calls.
• Coordinate & communicate with repair technician.
• Work independently to resolve customer service issues.
• Adhere to proper Warranty and protection guidelines.
• Serve as liaison between customers and the repair technician.
• Complete reports and other tasks/assignments as required.
• You must have excellent listening skills and the ability to work independently and with a team.
• Perform additional functions that may be assigned at the discretion of management.

Skills

Excellent phone etiquette

Interpersonal skills

Strong computer skills

Excellent time Management

Ability to work independently

Ability to multi-task

Customer service skills

Experience in a fast-paced environment

Call center experience

Education

High School Diploma or equivalent

Job description

Description

At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success!

Expectations:

• Schedule & confirm customer repair service calls.
• Coordinate & communicate with repair technician.
• Work independently to resolve customer service issues.
• Adhere to proper Warranty and protection guidelines.
• Serve as liaison between customers and the repair technician.
• Complete reports and other tasks/assignments as required.
• You must have excellent listening skills and the ability to work independently and with a team.
• Perform additional functions that may be assigned at the discretion of management.

Qualifications:

• Excellent phone etiquette
• Interpersonal skills
• Strong computer skills
• Excellent time Management
• Ability to work independently
• Ability to multi-task
• Customer service skills
• Experience in a fast-paced environment
• Prior call center experience and prior dispatcher experience is preferable.
• High School Diploma or equivalent
• Able to work day, night and weekend hours

Raymour & Flanigan proudly supports a drug and smoke free work environment.

Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.

Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.