Customer Service & Repair Coordinator

CarMax; Colorado Springs (CO); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Paid sick time

Paid vacation time

Holiday pay

Job summary

CarMax in Colorado Springs is seeking a Customer Advisor to deliver outstanding service and act as the liaison between customers and technicians. You will manage communications, create repair orders, and advise on ESP claims while ensuring accurate documentation and a smooth service experience.

The role requires strong communication, a customer-first mindset, and the ability to work in a fast-paced environment, including nights and weekends.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service focus delivering an iconic experience.
• Ability to read, interpret, and maintain accurate records using intermediate computer skills.
• Collaborative mindset to work effectively across departments.
• Able to perform multiple tasks in a fast-paced, dynamic setting.
• Ability to stand or walk for extended periods and work flexible shifts, including nights, weekends, and holidays.
• Commitment to safety standards and PPE and adherence to CarMax policies.

Responsibilities

• Deliver outstanding customer service by greeting all service customers warmly and professionally.
• Manage service communications by assisting with incoming calls and providing timely updates on vehicle status.
• Create and process repair orders accurately, ensuring proper routing to technicians, and review and finalize repair documentation for accuracy before invoicing.
• Consult with customers on recommended repairs and obtain approvals for Extended Service Policy (ESP) claims.
• Handle service payments and cash management with precision and integrity.
• Balance multiple priorities in a high-energy environment while ensuring customer concerns are resolved promptly.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Communication

Customer service

Record keeping

Teamwork

Multitasking

Shift flexibility

PPE compliance

Tools

Basic computer skills

Job description

CarMax in Colorado Springs is seeking a Customer Advisor to deliver outstanding service and act as the liaison between customers and technicians. You will manage communications, create repair orders, and advise on ESP claims while ensuring accurate documentation and a smooth service experience.

The role requires strong communication, a customer-first mindset, and the ability to work in a fast-paced environment, including nights and weekends.