Customer Experience Operator

CarMax; Loveland (CO); On-site; USD 24,000 - 34,000; Full time

Job summary

CarMax in Loveland, CO is seeking a Customer Operator to deliver outstanding guest service in person and over the phone, supporting the Service Department throughout the repair and service process.

You will schedule appointments, remind customers, and log records while coordinating with Service Consultants and Customer Advisors in a fast-paced team environment that values integrity and people-first service.

Qualifications

• Strong interpersonal and communication skills to deliver outstanding customer service.
• Exceptional telephone etiquette and active listening to build trust with customers.
• Ability to execute standardized service processes and maintain high customer satisfaction.
• Intermediate computer skills, including spreadsheet knowledge and familiarity with service systems.
• Ability to collaborate across departments and multitask in a fast-paced environment.
• Flexible availability, including nights, weekends, holidays, and extended shifts.

Responsibilities

• Answer incoming service calls promptly and professionally with a friendly tone.
• Assist Service Consultants and Customer Advisors to ensure smooth customer experiences and accurate information sharing.
• Schedule service appointments and route calls while providing clear responses to inquiries.
• Perform reminder calls for upcoming appointments and follow up on special-order parts.
• Contact customers with repair requests to schedule appointments and maintain records, including filing repair orders daily.
• Audit sublet invoices and monitor loaner logs to ensure compliance with CarMax guidelines and audit requirements.
• Follow CarMax EH&S requirements and maintain a clean, orderly work area.

Skills

Interpersonal communication

Telephone etiquette

Customer service

Service processes

Collaboration across departments

Flexible availability

Spreadsheet knowledge

Service systems familiarity

Tools

Spreadsheet software

Service management systems

Job description

CarMax in Loveland, CO is seeking a Customer Operator to deliver outstanding guest service in person and over the phone, supporting the Service Department throughout the repair and service process.

You will schedule appointments, remind customers, and log records while coordinating with Service Consultants and Customer Advisors in a fast-paced team environment that values integrity and people-first service.