Service Advisor & Customer Experience Champion

CarMax Business Services; King of Prussia (PA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Paid sick leave

Vacation time

Holiday time

Floating holiday

Paid time away

Job summary

CarMax is seeking a Customer Advisor in King of Prussia, PA to deliver outstanding service while acting as the liaison between customers and technicians. You will manage repair orders, communicate vehicle status, and assist with payments and documentation in a fast-paced environment.

Role requires exceptional communication, a strong customer-service mindset, ability to handle multiple tasks, and flexibility to work nights, weekends, and holidays. Safety and accurate record-keeping are essential.

Qualifications

• Excellent communication and interpersonal abilities, in person and over the phone.
• Strong customer service orientation delivering iconic experiences.
• Ability to read, interpret, and maintain records with intermediate computer skills.
• Collaborative mindset to work across departments.
• Comfort with multitasking in a fast-paced environment.
• Ability to stand or walk for extended periods and work nights, weekends, and holidays.
• Commitment to safety, PPE use, and company policies.

Responsibilities

• Greet service customers warmly and professionally.
• Assist with service communications by handling incoming calls and updating vehicle status.
• Create and process repair orders; route to technicians and ensure accuracy before invoicing.
• Consult with customers on recommended repairs and ESP claims approvals.
• Process service payments and manage cash with accuracy and integrity.
• Balance multiple priorities in a high-energy environment and resolve customer concerns promptly.
• Adhere to CarMax EH&S requirements and maintain a clean work area.

Skills

Communication skills

Customer service focus

Record-keeping

Cross-department collaboration

Multitasking

Stamina for standing/walking

Flexible shifts

Safety attention

Job description

CarMax is seeking a Customer Advisor in King of Prussia, PA to deliver outstanding service while acting as the liaison between customers and technicians. You will manage repair orders, communicate vehicle status, and assist with payments and documentation in a fast-paced environment.

Role requires exceptional communication, a strong customer-service mindset, ability to handle multiple tasks, and flexibility to work nights, weekends, and holidays. Safety and accurate record-keeping are essential.