Customer Experience Advocate – Automotive Service

CarMax Business Services; Charleston (SC); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Paid sick leave

Vacation time

Holiday pay

Holiday Premium Pay

Job summary

CarMax is seeking a Customer Advisor in Charleston to deliver outstanding customer service, act as the liaison between customers and technicians, and ensure transparent repair processes. The role involves processing repair orders, handling payments, and maintaining accurate documentation in a fast-paced environment.

Experience in customer service, strong communication, and the ability to work flexible shifts including nights and weekends are required.

Qualifications

• Exceptional communication and interpersonal skills, both in person and over the phone.
• Strong customer service focus, consistently providing an iconic customer experience.
• Ability to read, interpret, and maintain accurate records using intermediate computer skills.
• Collaborative mindset to work effectively across departments.
• Comfortable performing multiple tasks in a fast-paced, dynamic setting.
• Ability to stand or walk for extended periods and work flexible shifts, including nights, weekends, and holidays.
• Commitment to safety standards and compliance, including proper use of PPE and adherence to CarMax policies.

Responsibilities

• Greet service customers and deliver outstanding service.
• Manage service communications and update vehicle status.
• Create and process repair orders and route to technicians.
• Review repair docs and finalize for invoicing.
• Discuss repairs with customers and obtain ESP approvals.
• Handle payments and cash with integrity.
• Support EH&S requirements and keep area clean.

Skills

Communication

Customer focus

Record keeping

Team collaboration

Multitasking

Flexibility

Stamina

Job description

CarMax is seeking a Customer Advisor in Charleston to deliver outstanding customer service, act as the liaison between customers and technicians, and ensure transparent repair processes. The role involves processing repair orders, handling payments, and maintaining accurate documentation in a fast-paced environment.

Experience in customer service, strong communication, and the ability to work flexible shifts including nights and weekends are required.