Customer Service Rep05375 1535 Forestdale Blvd

Domino's Franchise; Birmingham (AL); On-site; USD 13,776 - 20,664; Part time

Job summary

A leading pizza delivery service in Birmingham, Alabama, is seeking a Customer Experience Representative to provide outstanding service to customers either in-store or over the phone. The ideal candidate will have excellent communication skills, be able to multi-task effectively in a fast-paced environment, and ensure a positive experience for all customers. Join a dynamic team and make a difference in customer satisfaction.

Qualifications

• Must be 16 years of age or older.
• Ability to handle customer concerns effectively.
• Understanding of safe food handling and sanitation practices.

Responsibilities

• Greet customers and provide engaging experiences.
• Take customer orders in-person and over the phone.
• Maintain cleanliness and organization of the store.

Skills

Customer service skills

Effective communication

Multi-tasking

Ability to work under pressure

Job description

Overview

Love dealing with people but not making food? We’ve got you covered! The Customer Experience Representative will WOW the customer by making sure they have a positive experience either in the store or over the phone. You will be the face and voice to Domino’s customers as the first responder. Bring your personality!

Daily Routine

• Greet customers and provide them with a positive, engaging experience with your personality, professionalism and performance
• Take customer orders (in-person or over the phone) working with our technology and Point of Sales System
• Create a great in-store customer experience by cleaning, preparing, and maintaining the front of the store
• Create a great drive up and curbside experience by keeping the store front clean and executing our contactless experience safely
• Take ownership of customer concerns and work with management to WOW them!
• Ensure orders are organized, accurate and up to standards! You are also the last chance we have to impress!

Qualifications

• Ability to multi-task/work efficiently under pressure
• Ability to work in a fast-paced environment - Handle the Rush
• Effective communication with team members and customers
• Understand safe food handling, food storage and sanitation
• Ability to work nights and weekends
• Excellent customer service skills and basic math
• Ability to take direction from management

Must be 16 years of age or older to be considered and be able to pass a background check meeting or exceeding Domino’s standards.