Customer Service Rep05894 2446 Old Springville Rd

Domino's Franchise; Birmingham (AL); On-site; USD 16,531 - 20,664; Part time

Job summary

A well-known pizza franchise in Birmingham is looking for a Customer Experience Representative to provide exceptional service to customers. You will greet and assist them both in-store and over the phone. Ideal candidates should be able to multitask efficiently, possess excellent customer service skills, and be willing to work evenings and weekends. This role requires a friendly demeanor and the ability to handle customer concerns effectively.

Qualifications

• Must be 16 years of age or older and able to pass a background check.
• Ability to work nights and weekends.
• Understanding of safe food handling and sanitation.

Responsibilities

• Greet customers and ensure a positive experience.
• Take customer orders in-person or over the phone.
• Maintain cleanliness in the store and execute contactless experiences.

Skills

Customer service skills

Multi-tasking

Effective communication

Basic math skills

Job description

Job Description

Love dealing with people but not making food? We’ve got you covered! The Customer Experience Representative will WOW the customer by making sure they have a positive experience either in the store or over the phone. You will be the face and voice to Domino’s customers as the first responder. Bring your personality!

Daily Routine

• Greet customers and provide them with a positive, engaging experience with your personality, professionalism and performance
• Take customer orders (in-person or over the phone) working with our technology and Point of Sales System
• Create a great in-store customer experience by cleaning, preparing, and maintaining the front of the store
• Create a great drive up and curbside experience by keeping the store front clean and executing our contactless experience safely
• Take ownership of customer concerns and work with management to WOW them!
• Ensure orders are organized, accurate and up to standards! You are also the last chance we have to impress!

Necessary Skills

• Ability to multi-task/work efficiently under pressure
• Ability to work in a fast-paced environment - Handle the Rush
• Effective communication with team members and customers
• Understand safe food handling, food storage and sanitation
• Ability to work nights and weekends
• Excellent customer service skills and basic math
• Ability to take direction from management

*Must be 16 years of age or older to be considered and be able to pass a background check meeting or exceeding Domino’s standards.