Customer Service Rep(05848) - 1506 Montclair Road

Domino's; Birmingham (AL); On-site; USD 27,000 - 35,000; Full time

Job summary

A well-known pizza delivery service is seeking a Customer Experience Representative in Birmingham, Alabama. The ideal candidate will provide exceptional service to customers both in-store and over the phone, ensuring a positive experience at all times. Applicants must be at least 16 years old and possess strong multi-tasking and communication skills, with a focus on customer satisfaction. This is a full-time position that requires working nights and weekends.

Qualifications

• Must be 16 years of age or older to be considered.
• Ability to work nights and weekends.
• Understand safe food handling, food storage and sanitation.

Responsibilities

• Greet customers and provide them with a positive, engaging experience.
• Take customer orders working with our technology and Point of Sales System.
• Create a great in-store customer experience through cleanliness and preparation.
• Take ownership of customer concerns and work with management to resolve them.

Skills

Ability to multi-task/work efficiently under pressure

Effective communication with team members and customers

Excellent customer service skills

Basic math skills

Job description

Customer Experience Representative

Love dealing with people but not making food? We’ve got you covered! The Customer Experience Representative will WOW the customer by making sure they have a positive experience either in the store or over the phone. You will be the face and voice to Domino’s customers as the first responder. Bring your personality!

Daily Routine

• Greet customers and provide them with a positive, engaging experience with your personality, professionalism and performance
• Take customer orders (in-person or over the phone) working with our technology and Point of Sales System
• Create a great in-store customer experience by cleaning, preparing, and maintaining the front of the store
• Create a great drive up and curbside experience by keeping the store front clean and executing our contactless experience safely
• Take ownership of customer concerns and work with management to WOW them!
• Ensure orders are organized, accurate and up to standards! You are also the last chance we have to impress!

Necessary Skills

• Ability to multi-task/work efficiently under pressure
• Ability to work in a fast-paced environment - Handle the Rush
• Effective communication with team members and customers
• Understand safe food handling, food storage and sanitation
• Ability to work nights and weekends
• Excellent customer service skills and basic math
• Ability to take direction from management
• Must be 16 years of age or older to be considered and be able to pass a background check meeting or exceeding Domino’s standards.

Seniority level

Not Applicable

Employment type

Full-time

Job function

General Business

Industries

Software Development and IT Services and IT Consulting