Customer Service Rep(05386) - 445 Main St

Domino's; Trussville (AL); On-site; USD 24,000 - 32,000; Full time

Job summary

Domino's is hiring a Customer Service Representative to greet customers, take orders, and ensure a positive in-store and phone experience. You will operate the POS system, maintain the storefront, and support curbside and drive-up services while upholding safety standards.

The role requires strong communication, multitasking, and the ability to work nights and weekends, with a focus on excellent customer service and accurate order handling.

Qualifications

• Ability to multi-task under pressure.
• Works well in a fast-paced environment.
• Excellent communication with customers and team.
• Understand safe food handling and sanitation.
• Able to work nights and weekends.
• Strong customer service and basic math skills.

Responsibilities

• Greet customers and provide a positive experience.
• Take orders in-store or over the phone using POS system.
• Maintain a clean, welcoming front of store.
• Support drive-up and curbside experiences with safety.
• Address customer concerns and escalate to management.

Skills

Multi-tasking

Pressure tolerance

Communication

Food safety

Night shifts

Weekend work

Customer service

Tools

POS system

Job description

Customer Service Rep(05386) - 445 Main St

• Full-time
• Job Category Org: Store Customer Service Rep

Love dealing with people but not making food? We’ve got you covered! The Customer Experience Representative will WOW the customer by making sure they have a positive experience either in the store or over the phone. You will be the face and voice to Domino’s customers as the first responder. Bring your personality!Daily Routine:

• Greet customers and provide them with a positive, engaging experience with your personality, professionalism and performance
• Take customer orders (in-person or over the phone) working with our technology and Point of Sales System
• Create a great in-store customer experience by cleaning, preparing, and maintaining the front of the store
• Create a great drive up and curbside experience by keeping the store front clean and executing our contactless experience safely
• Take ownership of customer concerns and work with management to WOW them!
• Ensure orders are organized, accurate and up to standards! You are also the last chance we have to impress!

Necessary Skills:

• Ability to multi-task/work efficiently under pressure
• Ability to work in a fast-paced environment - Handle the Rush
• Effective communication with team members and customers
• Understand safe food handling, food storage and sanitation
• Ability to work nights and weekends
• Excellent customer service skills and basic math
• Ability to take direction from management

*Must be 16 years of age or older to be considered and be able to pass a background check meeting or exceeding Domino’s standards.