Customer Service Trainee: Training & Bonus Potential

Glidewell-Laboratories; Irvine (CA); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Bonus opportunities

Job summary

Glidewell-Laboratories is seeking a Customer Service Representative in Irvine, CA. You will begin by completing customer service training programs and attending instructor-led trainings on topics including company history, communication techniques, products, scheduling, and CRM systems.

You will also complete e-learning on dental terminology, participate in mock calls, and apply feedback to improve performance.

Qualifications

• High school diploma or equivalent is required.
• Minimum one year of experience in customer service or a call center.
• Dental lab or dental office experience is a plus.

Responsibilities

• Completes and participates in customer service training programs.
• Attends instructor-led trainings on company products, scheduling, CRM, and more.
• Completes e-learning modules on dental terminology and morphology.
• Participates in mock calls and uses feedback to improve performance.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Glidewell-Laboratories is seeking a Customer Service Representative in Irvine, CA. You will begin by completing customer service training programs and attending instructor-led trainings on topics including company history, communication techniques, products, scheduling, and CRM systems.

You will also complete e-learning on dental terminology, participate in mock calls, and apply feedback to improve performance.