Contact Representative (Customer Service Representative) (ICTAP) (Temporary)

Social Security Administration; Vincennes (IN); Remote; USD 56,000 - 73,000; Full time

Job summary

The Social Security Administration in Vincennes, IN is seeking a Contact Representative (Customer Service) under ICTAP for a temporary, not-to-exceed 1 year assignment. The role supports SSA beneficiaries and the public by phone, in person, or in writing, handling inquiries about SSA programs.

The position offers telework eligibility and a flexible schedule up to 40 hours per week, with duties focused on explaining benefits, determining eligibility, and updating claims information using SSA

Qualifications

• There is no substitution of education for experience at this grade level.

Responsibilities

• Assist beneficiaries and the public in person, by phone, or in writing.
• Explain SSA programs, rules and regulations; gather facts, evaluate evidence, and resolve issues.
• Use automation tools to access and update information about claims or eligibility.

Job description

Contact Representative (Customer Service Representative) (ICTAP) (Temporary)

• Hiring Agency: Social Security Administration
• Department: Other Agencies and Independent Organizations

Interagency Career Transition Assistance Program (ICTAP) eligibles only in the commuting area of the selected duty location. LOCATION: This position is located in in the Vincennes, IN Field Office. TOUR OF DUTY: Multiple work schedules (up to 40 hours) | Alternate work schedules will not be available. TYPE OF POSITION: Temporary, Not-to-Exceed 1 year; may be extended, will not become permanent.

Key Responsibilities

Customer Service Representatives (CSRs) provide assistance to beneficiaries and the general public in person, by telephone, or in writing. CSRs conduct interviews to determine the nature of the caller's question or issue; explain technical information, gather facts, evaluate evidence, and take action to resolve problems relating to all Social Security programs.

Once selected for the Customer Service Representative position in SSA, you will contribute to the Agency's mission through direct service to the public. As the first point of contact, you are responsible for assisting beneficiaries or inquirers in person, by telephone or in writing to provide information on SSA laws, rules and regulations and Medicare Insurance Programs.

This includes obtaining information in order to determine eligibility and entitlement for programs administered by SSA, and using automation tools to access and update information about claims or potential eligibility.

Requirements & Education

There is no substitution of education for experience at this grade level.

Which agency is hiring for this position?

This position is with Social Security Administration, Other Agencies and Independent Organizations.

What is the salary for this position?

The posted pay range is $55882 – $72644/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-10-26.

What is the work schedule?

This is a Up to 40 hours per week. position.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.

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Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-24 · Not affiliated with or endorsed by OPM or USAJOBS.gov