Customer Service Representative âEUR" Terre Haute, IN

Maximus; Terre Haute (IN); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K retirement plan

PTO and holidays

Life insurance

Job summary

Maximus in Terre Haute, IN is seeking a Customer Service Representative - Eligibility Specialist to handle high-volume inbound calls about Medicaid, SNAP, and TANF. The role involves answering queries, resolving complaints, and processing applications, with on-site work in Terre Haute.

Base rate is $18.00/hr. The position offers career development, performance bonuses, and comprehensive benefits including medical, dental, vision, 401K and PTO.

Qualifications

• Handles high-volume inbound calls and queries regarding Medicaid, SNAP, TANF.
• Resolves complaints and troubleshoots problems to ensure satisfaction.
• Processes applications and maintains cases in eligibility system.

Responsibilities

• Respond to inbound calls from Medicaid, SNAP, TANF applicants and recipients.
• Answer queries and resolve issues per policies and procedures.
• Process applications and perform case maintenance in the eligibility system.
• Deliver timely, accurate information and ensure customer satisfaction.

Skills

Customer service

Communication

Problem solving

Job description

The Customer Service Representative - Eligibility Specialist (ES) is responsible for receivinghighvolume,oftenback-to-back,inboundcallsaboutMedicaid,Supplemental Nutrition Assistance Program (SNAP) and Temporary Assistance for Needy Families (TANF) programs.CSRs will assist customers by answering queries, handling complaints and troubleshooting problems in a professional manner ensuring effective resolution and customer satisfaction. During calls,a Customer Service Repis expectedtoalso process applications and complete case maintenance activities such as changes to cases in the State eligibility system.

Additionally, a CSR should ensure all client service issues are resolved in a timely manner and in accordance with stated policies and procedures. The Customer Service RepresentativeisresponsiblefortakinginboundcallsfromMedicaid,SNAP,andTANF applicants, recipients, and other members of the community.

Position Details & Benefits Package:

• Class Start Date: September 16, 2026
• Location: Onsite - Terre Haute, IN
• Call Center Operating Hours: 7:00 AM - 5:30 PM, Mon-Fri
• Base rate $18.00/hr
• Career development and promotional opportunities
• Competitive Compensation - Bonuses based on performance included!
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
• Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Tuition Reimbursement - Invest in your ongoing education and development.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• Professional Development Opportunities: Participate in training programs, workshops, and conferences.