Project Manager - Print Production

MM Packaging; Clayton (NC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K retirement plan

Paid vacation

Job summary

MM Packaging in Clayton, NC seeks a Project Manager – Print Production to lead client orders from inception to shipping. You will manage proofs, revisions, pricing requests, and cross‑functional collaboration with sales and operations to meet client expectations.

The role requires strong communication, attention to detail, and experience in print production with ERP proficiency. On-site location with occasional travel and a comprehensive benefits package are offered.

Qualifications

• Excellent communication with clients, sales, and operations.
• Customer-focused mindset and goal orientation.
• Strong problem-solving and issue resolution abilities.
• Ability to collaborate across functions to meet timelines.
• Proficiency with ERP systems and Microsoft Office.

Responsibilities

• Receive and process routine and complex client orders.
• Respond to inquiries and client issues related to orders.
• Maintain positive relationships with customers and sales staff.
• Oversee production planning, logistics, and inventory for orders.
• Manage proofs, revisions, and client approvals.
• Generate job tickets in the ERP system.
• Ensure specifications are followed and updated as needed.
• Submit requests for quotes and coordinate client meetings.
• Own projects from front-end through shipping and delivery.
• Track on-time deliveries and client press checks.
• Travel occasionally for on-site meetings.

Skills

Strong communication

Customer-focused

Problem-solving

Collaboration

Microsoft Office

ERP systems

Print experience

Attention to detail

Time management

Education

Bachelor’s degree preferred

Tools

ERP systems

Microsoft Office

Job description

To strengthen our Client Services Team in Clayton, we are looking for a passionate Project Manager – Print Production.

Your Role

• Receive and process routine and complex client orders.
• Respond to inquiries and/or customer issues related to orders.
• Maintain positive ongoing relationships with customers and sales staff.
• Utilize knowledge of products, logistics, production planning, and inventory management to ensure that client orders are fulfilled on time and to the client’s satisfaction.
• Manage the proofing process, including requesting revisions to graphics and client approvals.
• Generate job tickets in the ERP system.
• Assure that client product specifications are followed and updated as applicable.
• Submit requests for quotes.
• Coordinate and facilitate client meetings, if needed.
• Own the project from the front‑end through shipping.
• Track on‑time deliverables or client press checks, as needed.
• Occasionally travel for on‑site meetings, etc.
• Act as the primary point of contact for clients throughout the project lifecycle.
• Collaborate with sales and operations teams to ensure that client orders are fulfilled on time and to the client’s satisfaction.
• Provide regular updates to clients on the status of their orders.
• Identify and resolve any issues or concerns that clients may have.
• Ensure that all project‑specific requirements are met, such as tracking of on‑time deliverables or client press checks.
• Continuously improve processes and procedures to enhance the client experience and increase efficiency.
• Maintain accurate and up‑to‑date records of client orders and communications.
• Participate in training and development opportunities to enhance skills and knowledge.

Key Skills & Attributes

• Strong communication skills: The ability to communicate effectively with clients, team members, and other stakeholders is crucial for success in this role.
• Customer‑oriented mindset: The ideal candidate should be able to put the customer’s needs first and work towards achieving their goals.
• Problem‑solving skills: The ability to identify the root cause of a problem and develop quick solutions is essential for this role.
• Collaboration and teamwork: The candidate should be able to work effectively with team members from different functions to achieve organizational goals.
• Computer skills: Proficiency in Microsoft programs and ERP systems is important for this role.
• Previous print experience: Experience in print production and project management is preferred.
• Attention to detail: The candidate should be detail‑oriented and able to manage multiple projects simultaneously.
• Time‑management skills: The ability to prioritize tasks and manage time effectively is important for meeting project deadlines.
• Positive attitude: A positive attitude and willingness to learn and adapt to new situations is essential for success in this role.

Your Profile

• Customer Relations
• Attention to Details
• Pharmaceutical Packaging Experience
• Bachelor’s degree preferred, but not required.
• Minimum 5+ years in the Printing industry.

Our Offer

We offer you a workplace in a stable environment at an international company which is an industry leader. You can also look forward to interesting tasks with a high degree of management scope in a team that is collaborative, passionate, result‑focused, and responsible. MM Packaging offers a comprehensive benefit plan including Medical, Dental, Vision and Life Insurance, as well a 401K retirement plan and paid vacation.