End-to-End Print Production Project Manager

MM Packaging; Clayton (NC); On-site; USD 60,000 - 90,000; Full time

Job description

To strengthen our Client Services Team in Clayton, we are looking for a passionate Project Manager – Print Production.

Your Role

• Receive and process routine and complex client orders.
• Respond to inquiries and/or customer issues related to orders.
• Maintain positive ongoing relationships with customers and sales staff.
• Utilize knowledge of products, logistics, production planning, and inventory management to ensure that client orders are fulfilled on time and to the client’s satisfaction.
• Manage the proofing process, including requesting revisions to graphics and client approvals.
• Generate job tickets in the ERP system.
• Assure that client product specifications are followed and updated as applicable.
• Submit requests for quotes.
• Coordinate and facilitate client meetings, if needed.
• Own the project from the front‑end through shipping.
• Track on‑time deliverables or client press checks, as needed.
• Occasionally travel for on‑site meetings, etc.
• Act as the primary point of contact for clients throughout the project lifecycle.
• Collaborate with sales and operations teams to ensure that client orders are fulfilled on time and to the client’s satisfaction.
• Provide regular updates to clients on the status of their orders.
• Identify and resolve any issues or concerns that clients may have.
• Ensure that all project‑specific requirements are met, such as tracking of on‑time deliverables or client press checks.
• Continuously improve processes and procedures to enhance the client experience and increase efficiency.
• Maintain accurate and up‑to‑date records of client orders and communications.
• Participate in training and development opportunities to enhance skills and knowledge.

Key Skills & Attributes

• Strong communication skills: The ability to communicate effectively with clients, team members, and other stakeholders is crucial for success in this role.
• Customer‑oriented mindset: The ideal candidate should be able to put the customer’s needs first and work towards achieving their goals.
• Problem‑solving skills: The ability to identify the root cause of a problem and develop quick solutions is essential for this role.
• Collaboration and teamwork: The candidate should be able to work effectively with team members from different functions to achieve organizational goals.
• Computer skills: Proficiency in Microsoft programs and ERP systems is important for this role.
• Previous print experience: Experience in print production and project management is preferred.
• Attention to detail: The candidate should be detail‑oriented and able to manage multiple projects simultaneously.
• Time‑management skills: The ability to prioritize tasks and manage time effectively is important for meeting project deadlines.
• Positive attitude: A positive attitude and willingness to learn and adapt to new situations is essential for success in this role.

Your Profile

• Customer Relations
• Attention to Details
• Pharmaceutical Packaging Experience
• Bachelor’s degree preferred, but not required.
• Minimum 5+ years in the Printing industry.

Our Offer

We offer you a workplace in a stable environment at an international company which is an industry leader. You can also look forward to interesting tasks with a high degree of management scope in a team that is collaborative, passionate, result‑focused, and responsible. MM Packaging offers a comprehensive benefit plan including Medical, Dental, Vision and Life Insurance, as well a 401K retirement plan and paid vacation.