Customer Service Rep — On-Site, Growth & Training Path

City National Bank; Lewisburg (WV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Competitive salary

Job summary

City National Bank in Lewisburg, WV seeks a Customer Service Representative to join our on-site team. You will be the first point of contact for customers, address inquiries, resolve issues, and guide clients through banking products and self-service options.

This role emphasizes accurate record-keeping, compliance with banking regulations, and collaboration with internal teams to ensure timely resolutions.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Experience in banking or financial services is a plus.
• Excellent verbal and written communication.
• Strong problem-solving abilities and attention to detail.
• Proficient with banking software and systems.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Skills

Customer service

Communication skills

Problem solving

Attention to detail

Computer skills

Banking software

Education

High school diploma or equivalent

College degree preferred

Tools

Banking software

Job description

City National Bank in Lewisburg, WV seeks a Customer Service Representative to join our on-site team. You will be the first point of contact for customers, address inquiries, resolve issues, and guide clients through banking products and self-service options.

This role emphasizes accurate record-keeping, compliance with banking regulations, and collaboration with internal teams to ensure timely resolutions.