Banking Customer Service Supervisor - Lead & Grow

City National Bank of West Virginia; Lewisburg (WV); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Job summary

City National Bank in Lewisburg, WV is hiring a Customer Service Supervisor to lead CSR staff on-site. You will manage routine transactions, balance cash, and identify customer needs for appropriate banking products. A strong communication style and banking software proficiency are essential for success in this role.

The position emphasizes teamwork with the Branch Manager and colleagues to drive new business while maintaining strict regulatory records and high service standards.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Previous customer service experience in banking is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving and attention to detail.
• Proficient with banking software and systems.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues promptly.
• Supervise and coach CSR staff.
• Maintain and balance a working cash supply.
• Identify customers' needs to recommend banking products and services.
• Process deposits, withdrawals, and transfers accurately.
• Refer customers to other lines of business (mortgage, cash management, commercial, trust).
• Collaborate with Branch Manager and team to generate new business.
• Maintain accurate customer records in compliance with banking regulations.

Skills

Customer service excellence

Supervision

Cash handling

Banking software

Education

High school diploma or equivalent

College degree preferred

Tools

Banking software

Job description

City National Bank in Lewisburg, WV is hiring a Customer Service Supervisor to lead CSR staff on-site. You will manage routine transactions, balance cash, and identify customer needs for appropriate banking products. A strong communication style and banking software proficiency are essential for success in this role.

The position emphasizes teamwork with the Branch Manager and colleagues to drive new business while maintaining strict regulatory records and high service standards.