Customer Service Rep Nights and Weekends

Planet Fitness; Marshfield (WI); Presencial; USD 17.000 - 22.000; Tempo integral

Resumo da vaga

Planet Fitness - Baseline Fitness in Marshfield, WI seeks a front desk associate to greet potential members, conduct tours, and sign up new members. You will handle information calls, check‑ins, and account changes while ensuring a positive member experience.

Maintain a clean, welcoming club environment and escalate issues to the Club Manager as needed. The role emphasizes strong customer service, active listening, and problem solving, with shift patterns including 4 eight‑hour shifts to support

Qualificações

• Strong customer service skills and a friendly demeanor.
• Ability to communicate clearly with members and staff.
• Excellent listening and problem‑solving capabilities.
• Tactful and respectful communication in all interactions.
• Basic computer proficiency for sign‑ups and data entry.

Responsabilidades

• Greet and meet potential members, providing a great customer experience.
• Handle front desk tasks, information calls, check-ins, and member signups.
• Offer tours and assist with account changes as needed.
• Assist with member services issues and escalate to the Club Manager as required.
• Help maintain club cleanliness and organization.

Conhecimentos

Customer service

Communication

Active listening

Problem solving

Diplomacy

Computer basics

Descrição da vaga

Job SummaryResponsible for new member sales and a positive member experienceEssential Duties and ResponsibilitiesGreet/meet potential members, providing a great customer experienceHandle all front desk related takes, info calls, checking members in, signing up new members, taking potential members on tours, have the ability to handle any changes need to be made to a members accountFacilitate member services issues and question and forward to Club Manager/Assistant manager as neededHelp maintain the neatness/cleanliness of the clubShift Expectations (4 8 hour shifts)1 hour (minimum): Deep cleaning1 hour (minimum): Continued TrainingFull Shift: see Essential Duties and ResponsibilitiesEssential Behavior RequirementsCustomer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problemProblem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.Minimum QualificationsStrong customer service skillsBasic computer proficiencyPhysical DemandsStanding and walking at least 75% of the shiftTalking in person or on the phone at least 75% of the shiftMust be able to lift up to 50 lbs less than 30% of the time