Customer Service Rep

Planet Fitness - Baseline Fitness; Thibodaux (LA); Presencial; USD 17.000 - 21.000; Tempo integral

Resumo da vaga

Planet Fitness - Baseline Fitness in Thibodaux, LA is hiring a Front Desk Associate to drive new member sign-ups and ensure a positive experience. You will greet guests, sign up new members, conduct tours, answer questions, and help with account changes.

This role requires strong customer service and the ability to stay organized in a fast-paced environment. Shifts include four 8-hour shifts with daily responsibilities, maintenance of club cleanliness, and ongoing training.

Qualificações

• Strong customer service skills and a friendly approach.
• Basic computer proficiency for sign-ups and check-ins.
• Ability to lift up to 50 lbs and be on your feet for long periods.
• Excellent verbal communication and active listening.

Responsabilidades

• Greet and assist potential members, delivering a positive customer experience.
• Manage front desk tasks, information calls, member check-ins, and sign-ups.
• Provide tours and assist with member account changes as needed.
• Escalate member services issues to the Club Manager/Assistant Manager.
• Maintain the cleanliness and neatness of the club.

Conhecimentos

Customer service

Sales

Listening

Problem solving

Diplomacy

Basic computer skills

Descrição da vaga

Job SummaryResponsible for new member sales and a positive member experienceEssential Duties and ResponsibilitiesGreet/meet potential members, providing a great customer experienceHandle all front desk related takes, info calls, checking members in, signing up new members, taking potential members on tours, have the ability to handle any changes need to be made to a members accountFacilitate member services issues and question and forward to Club Manager/Assistant manager as neededHelp maintain the neatness/cleanliness of the clubShift Expectations (4 8 hour shifts)1 hour (minimum): Deep cleaning1 hour (minimum): Continued TrainingFull Shift: see Essential Duties and ResponsibilitiesEssential Behavior RequirementsCustomer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problemProblem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.Minimum QualificationsStrong customer service skillsBasic computer proficiencyPhysical DemandsStanding and walking at least 75% of the shiftTalking in person or on the phone at least 75% of the shiftMust be able to lift up to 50 lbs less than 30% of the time