Customer Service Rep

Planet Fitness; Eagan (MN); Presencial; USD 17.000 - 22.000; Tempo integral

Resumo da vaga

Planet Fitness in Eagan, MN is seeking a friendly Front Desk Associate to drive new member sign-ups and deliver a positive gym experience. You will greet members, handle front desk tasks, give tours, and assist with account changes, while keeping the club clean and welcoming.

The role requires excellent customer service, strong communication, and the ability to lift up to 50 lbs. Full-time shifts include 4 eight-hour blocks with daily deep cleans and ongoing training.

Qualificações

• Excellent customer service skills.
• Strong communication and listening abilities.
• Ability to operate a computer and basic software.

Responsabilidades

• Greet and meet potential members to provide a positive experience.
• Handle front desk tasks, info calls, check-ins, and sign-ups.
• Give tours to prospective members and process account changes.
• Assist with member services issues and escalate to management as needed.
• Help maintain cleanliness and organization of the club.

Conhecimentos

Customer service

Communication

Teamwork

Problem solving

Descrição da vaga

Job SummaryResponsible for new member sales and a positive member experienceEssential Duties and ResponsibilitiesGreet/meet potential members, providing a great customer experienceHandle all front desk related takes, info calls, checking members in, signing up new members, taking potential members on tours, have the ability to handle any changes need to be made to a members accountFacilitate member services issues and question and forward to Club Manager/Assistant manager as neededHelp maintain the neatness/cleanliness of the clubShift Expectations (4 8 hour shifts)1 hour (minimum): Deep cleaning1 hour (minimum): Continued TrainingFull Shift: see Essential Duties and ResponsibilitiesEssential Behavior RequirementsCustomer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problemProblem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.Minimum QualificationsStrong customer service skillsBasic computer proficiencyPhysical DemandsStanding and walking at least 75% of the shiftTalking in person or on the phone at least 75% of the shiftMust be able to lift up to 50 lbs less than 30% of the time