Customer Service Rep

Planet Fitness - Baseline Fitness; Carencro (LA); Presencial; USD 17.000 - 22.000; Tempo integral

Resumo da vaga

Paycom - ATS is seeking a friendly front desk associate in Carencro, LA to drive member experiences and assist with new member sign-ups. You will greet guests, manage the front desk, schedule tours, and address member questions with a positive attitude.

Core duties include processing sign-ups, answering information calls, and maintaining a clean club environment. The role requires excellent customer service and strong communication skills throughout a dynamic club setting.

Qualificações

• Strong customer service skills.
• Basic computer proficiency.
• Ability to stand and walk for 75% of the shift.
• Must be able to lift up to 50 lbs for up to 30% of the time.

Responsabilidades

• Greet and meet potential members, providing a great customer experience.
• Handle front desk tasks, info calls, signing up new members, taking potential members on tours.
• Facilitate and escalate member services issues to Club Manager/Assistant Manager as needed.
• Help maintain the neatness/cleanliness of the club and support training as required.

Conhecimentos

Customer service

Communication skills

Computer skills

Listening

Problem solving

Diplomacy

Descrição da vaga

Job SummaryResponsible for new member sales and a positive member experienceEssential Duties and ResponsibilitiesGreet/meet potential members, providing a great customer experienceHandle all front desk related takes, info calls, checking members in, signing up new members, taking potential members on tours, have the ability to handle any changes need to be made to a members accountFacilitate member services issues and question and forward to Club Manager/Assistant manager as neededHelp maintain the neatness/cleanliness of the clubShift Expectations (4 8 hour shifts)1 hour (minimum): Deep cleaning1 hour (minimum): Continued TrainingFull Shift: see Essential Duties and ResponsibilitiesEssential Behavior RequirementsCustomer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problemProblem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.Minimum QualificationsStrong customer service skillsBasic computer proficiencyPhysical DemandsStanding and walking at least 75% of the shiftTalking in person or on the phone at least 75% of the shiftMust be able to lift up to 50 lbs less than 30% of the time