Customer Service Rep National Sales

PerunHR; Seabrook (NH); On-site; USD 35,000 - 50,000; Full time

Job summary

A customer service organization is seeking a Customer Service Representative for National Sales in Seabrook, New Hampshire. The successful candidate will handle inbound and outbound calls, resolve customer complaints, and provide product information. A minimum of three years experience in a customer service call center is required, with preference given to candidates with foodservice distribution experience. Strong verbal communication skills and proficiency in Microsoft Word and Outlook are essential.

Qualifications

• High School diploma or equivalent required; Bachelor’s degree preferred.
• Minimum of three years experience in customer service call center environment.
• Experience in foodservice distribution is a plus.

Responsibilities

• Receive inbound calls and place outbound calls to provide information about products.
• Keep records of customer interactions and transactions.
• Resolve customers' service or billing complaints.
• Coordinate same-day deliveries and pickups for customers.
• Respond to product inquiries from customers.

Skills

Excellent verbal communication skills

Problem resolution ability

Working knowledge of Microsoft Word

Working knowledge of Outlook

CRM / Phone Technology experience

Education

High School diploma or equivalent

Bachelor’s degree

Job description

About the job Customer Service Rep National Sales

Responsibilities:

• Receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or to obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers in order to respond to inquiries or to notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action.
• Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes.
• Coordinate same-day deliveries and pickups for customers. Process pickup requests from customers and National Sales team. Respond to delivery/routing questions and issues from customers.
• Respond to product inquiries from customers. Share new or additional services or products with customers.
• Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.
• Contact all customers affected by product recalls and withdrawals.
• Recommend improvements in products, shipping, service, or billing methods and procedures in order to prevent future problems.

Qualifications:

Education/Training:

• High School diploma or equivalent required; Bachelor’s degree preferred.

Related Experience:

• Minimum of three years experience in customer service call center environment required. Experience in foodservice distribution is a plus.

Knowledge/Skills/Abilities:

• Excellent verbal communication skills and problem resolution ability required. Working knowledge of Microsoft Word and Outlook is required. CRM / Phone Technology experience preferred.