Customer Service Rep Local Sales

US Foods; North Las Vegas (NV); Hybrid; USD 26,000 - 41,000; Full time

Job summary

US Foods is seeking a customer service professional to serve as a liaison between National Sales customers and the sales team. You will process orders, respond to inquiries, and coordinate deliveries, all while adhering to policy and quality standards.

The role requires strong communication, problem-solving skills, and experience in a call center environment. Eligibility includes a high school diploma and relevant experience; a bachelor’s degree is preferred.

Qualifications

• Education/Training: High School diploma or equivalent required; Bachelor’s degree preferred.
• Related Experience: Minimum of three years experience in customer service call center environment required.
• Knowledge/Skills/Abilities: Excellent verbal communication skills and problem resolution ability required. Working knowledge of Microsoft Word and Outlook required. CRM / Phone Technology experience preferred.

Responsibilities

• Receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or to obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems.
• Coordinate same-day deliveries and pickups for customers.
• Respond to delivery/routing questions and issues from customers.
• Respond to product inquiries from customers.
• Share new or additional services or products with customers.
• Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.
• Contact all customers affected by product recalls and withdrawals.
• Recommend improvements in products, shipping, service, or billing methods and procedures in order to prevent future problems.

Skills

Verbal communication

Problem solving

Education

High School diploma or equivalent

Bachelor’s degree preferred

Tools

CRM / Phone Technology

Microsoft Word

Outlook

Job description

BASIC PURPOSE

Provide contact and liaison between National Sales customers and the sales team and internal departments. Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner. Work within established guidelines in order to achieve the objectives of the service agreement consistent with customer expectations, company policy and profit and quality requirements. Back up to Sales Coordinator roles.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or to obtain details of complaints. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems. Contact customers in order to respond to inquiries or to notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action. Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes. Coordinate same-day deliveries and pickups for customers. Process pickup requests from customers and National Sales team. Respond to delivery/routing questions and issues from customers. Respond to product inquiries from customers. Share new or additional services or products with customers. Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods. Contact all customers affected by product recalls and withdrawals. Recommend improvements in products, shipping, service, or billing methods and procedures in order to prevent future problems.

SUPERVISION

None

RELATIONSHIPS

Internal: Sales, Operations / Distribution / Support External: Customers

QUALIFICATIONS

Education/Training: High School diploma or equivalent required; Bachelor’s degree preferred. Related Experience: Minimum of three years experience in customer service call center environment required. Experience in food service distribution a plus. Knowledge/Skills/Abilities: Excellent verbal communication skills and problem resolution ability required. Working knowledge of Microsoft Word and Outlook required. CRM / Phone Technology experience preferred.

Compensation

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between $19 - $30

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by applicable law. EOE– Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status

Pay Transparency and Disability Accommodation

Know Your Rights Pay Transparency policy statement is available here US Foods is committed to working with and providing reasonable accommodation to individuals with disabilities. If reasonable accommodation is needed to participate in the interview process or to perform essential job functions, please contact our US Foods Application Accommodation Line at 866-960-5886. You will be prompted to leave a message. Please state the specifics of the assistance needed and your contact information. A member of our HR department will return your call within two business days.

Company Information

Microsoft Edge Google Chrome Safari iPhone Androide US Foods is one of America’s great food companies and a leading foodservice distributor, partnering with approximately 300,000 restaurants and foodservice operators to help their businesses succeed. With 28,000 employees and more than 70 locations, US Foods provides its customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology and business solutions. US Foods is headquartered in Rosemont, Ill., and generates more than $28 billion in annual revenue. Visit www.usfoods.com to learn more.