Customer Service Rep, Loan Servicing

Axos Business Center; Las Vegas (NV); Presencial; USD 23 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, Dental, Vision, and Life

Paid Time Off & Holidays

401(k) Employer Match

529 Savings Plan

Free Axos Bank Account

Resumo da oferta

Axos Bank in Las Vegas, NV is hiring for a Loan Servicing Customer Service representative. This role handles inbound calls and chats, researches and resolves loan issues, and ensures deadlines are met.

The position pays $17.00 to $19.00 per hour, is commission eligible, and requires a HS Diploma with 1+ years of customer service experience (banking or call center preferred). Axos offers benefits including medical, dental, vision, life insurance, paid time off, 401(k) with employer match, and a

Qualificações

• HS Diploma required.
• Minimum 1+ years of customer service experience.
• Banking or call center experience highly preferred.

Responsabilidades

• Receive inbound customer calls and chats.
• Research and resolve customer issues.
• Manage and resolve customer cases related to loan issues.
• Meet critical regulatory and company deadlines.

Formação académica

HS Diploma

Descrição da oferta de emprego

Axos BankTarget Range:$17.00/hr. - $19.00/hr.Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education.This is a commission eligible role.About This JobWithin the Loan Servicing Department, provide customer service to incoming customer calls.Responsibilities:Receive inbound customer calls and chats.Research and resolve customer issues.Manage and resolve customer cases related to loan issues.Meet critical regulatory and company deadlines.Qualifications:HS DiplomaMinimum 1+ years of customer service experienceBanking or call center experience highly preferredAxos Employee Benefits May Include:Medical, Dental, Vision, and Life InsurancePaid Sick Leave, 3 weeks’ Vacation, and Holidays (about 11 a year)HSA or FSA account and other voluntary benefits401(k) Retirement Saving Plan with Employer Match Program and 529 Savings PlanEmployee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed TradingAbout AxosBorn digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We’re a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers.Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol \"AX\" (NYSE: AX).Learn more about working at AxosPre-Employment Background Check and Drug Test:All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization.Equal Employment Opportunity:Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws.Job Functions and Work Environment:While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.E-Verify and Right to Work NoticesAxos participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States. The E-Verify program is an internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.IER Right to Work Poster (English/Spanish)E-Verify Participation Poster (English/Spanish)