Customer Service Rep, Loan Servicing

Axos Bank; Las Vegas (NV); Presencial; USD 23 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Sick Leave

Vacation

Holidays

HSA/FSA

401(k) Match

529 Savings Plan

Mortgage Loan Program

Account access

Self-Directed Trading

Resumo da oferta

Axos Bank in Las Vegas is seeking a Loan Servicing Customer Service Specialist to handle inbound calls and chats, research and resolve customer issues, and manage loan-related cases. This role requires strong communication and accuracy in a regulated banking environment.

Employees enjoy benefits such as medical coverage, paid time off, retirement plans with employer matching, and access to an Axos Bank account with trading tools. E-Verify is part of the hiring process.

Qualificações

• HS Diploma
• Minimum 1+ years of customer service experience
• Banking or call center experience highly preferred

Responsabilidades

• Receive inbound customer calls and chats.
• Research and resolve customer issues.
• Manage and resolve customer cases related to loan issues.
• Meet critical regulatory and company deadlines.

Conhecimentos

Customer service

Call center experience

Banking knowledge

Formação académica

HS Diploma

Descrição da oferta de emprego

Axos Bank

Target Range

$17.00/hr. - $19.00/hr. Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education. This is a commission eligible role.

About This Job

Within the Loan Servicing Department, provide customer service to incoming customer calls.

Responsibilities

• Receive inbound customer calls and chats.
• Research and resolve customer issues.
• Manage and resolve customer cases related to loan issues.
• Meet critical regulatory and company deadlines.

Qualifications

• HS Diploma
• Minimum 1+ years of customer service experience
• Banking or call center experience highly preferred

Axos Employee Benefits May Include

• Medical, Dental, Vision, and Life Insurance
• Paid Sick Leave, 3 weeks’ Vacation, and Holidays (about 11 a year)
• HSA or FSA account and other voluntary benefits
• 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan
• Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading

About Axos

Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We’re a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers.

Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).

Learn more about working at Axos

Pre-Employment Background Check and Drug Test

All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization.

Equal Employment Opportunity

Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws.

Job Functions and Work Environment

While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

E-Verify and Right to Work Notices

Axos participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States. The E-Verify program is an internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.

• IER Right to Work Poster (English/Spanish)
• E-Verify Participation Poster (English/Spanish)