Customer Service Rep III

Spectraforce Technologies; Atlanta (GA); On-site; USD 24,796 - 35,817; Full time

Job summary

Spectraforce Technologies is seeking a Customer Service Rep III in Atlanta, GA for a 12-month assignment with potential extension. Schedule is 4 days per week: 3 work-from-home days and 1 onsite day; 10-hour shifts.

The role requires 8+ years of relevant experience, strong customer service and troubleshooting skills, and a professional demeanor to resolve inquiries and complaints while promoting products or services.

Qualifications

• Customer service experience is required.
• Strong troubleshooting and problem-resolution skills.
• Professional demeanor and communication skills.

Responsibilities

• Answer telephone call inquiries and promote an organization's product or services.
• Research and resolve complaints to ensure customer retention and satisfaction.

Skills

Customer Service

Troubleshooting

Professionalism

Job description

Title: Customer Service Rep III

Duration: 12 Months with possible extension

Location: Atlanta, GA 30354-1959

Schedule: 4 days/week (3 days WFH + 1 day onsite). 10-hour shift.

Qualifications

• 8+ years of relevant experience

Top 3 Skills Needed

• Customer Service skills
• Troubleshooting skills
• Professional mannerism

Responsibilities

• Answer telephone call inquiries and promote an organization's product or services.
• Research and resolve complaints to ensure customer retention and satisfaction.