Customer Service Rep

Domino's; Decatur (IL); On-site; USD 17,000 - 22,000; Full time

Job summary

Domino's in Decatur, IL is seeking a friendly Customer Service Rep to greet customers, handle inquiries and process orders accurately in a fast-paced store environment. You will be responsible for maintaining a clean, organized space and delivering exceptional service that reflects our brand standards.

You will use basic math for cash handling, operate a computer/POS system, and collaborate with team members to ensure smooth operations.

Qualifications

• Excellent customer service skills with a friendly demeanor.
• Strong verbal and written communication abilities.
• Basic math skills for handling transactions accurately.
• Proficiency in using computers and relevant software applications.
• Ability to multitask and prioritize in a fast-paced environment.
• Detail-oriented with a keen eye for accuracy.
• Team player with a collaborative spirit.
• Flexible and adaptable to changing work conditions and schedules.
• Problem-solving skills to address customer concerns effectively.
• Empathetic and patient with diverse customer personalities.
• Willingness to learn and stay updated on company products and policies.

Responsibilities

• Greet and assist customers in a professional and friendly manner.
• Handle customer inquiries, concerns, and complaints promptly and effectively.
• Process transactions accurately, including cash and credit card payments.
• Maintain a clean and organized work environment.
• Collaborate with team members to ensure smooth operations and customer satisfaction.
• Provide product information and assist customers in making informed decisions.
• Manage multiple tasks simultaneously in a fast-paced setting.
• Maintain up-to-date knowledge of company policies, products, and services.
• Document customer interactions and update records in the company's database.
• Identify and escalate complex issues to appropriate departments when necessary.
• Contribute to a positive and supportive work atmosphere.

Skills

Customer service

Communication (verbal & written)

Multitasking

Cash handling

Computer/POS proficiency

Teamwork

Adaptability

Problem-solving

Empathy & patience

Willingness to learn

Education

High school diploma or equivalent preferred

Tools

POS system

Computer literacy

Job description

• Job Category Org: Store Customer Service Rep

Job Description

We are seeking a dedicated and friendly Customer Service Rep to join our team in Decatur, United States. As a key member of our customer-facing staff, you will be responsible for providing exceptional service and support to our valued clients.

• Greet and assist customers in a professional and friendly manner
• Handle customer inquiries, concerns, and complaints promptly and effectively
• Process transactions accurately, including cash and credit card payments
• Maintain a clean and organized work environment
• Collaborate with team members to ensure smooth operations and customer satisfaction
• Provide product information and assist customers in making informed decisions
• Manage multiple tasks simultaneously in a fast-paced setting
• Maintain up-to-date knowledge of company policies, products, and services
• Document customer interactions and update records in the company's database
• Identify and escalation complex issues to appropriate departments when necessary
• Contribute to a positive and supportive work atmosphere

Qualifications

• Excellent customer service skills with a friendly and approachable demeanor
• Strong verbal and written communication abilities
• Basic math skills for handling transactions accurately
• Proficiency in using computers and relevant software applications
• Ability to multitask and prioritize in a fast-paced environment
• Detail-oriented with a keen eye for accuracy
• Team player with a collaborative spirit
• Flexible and adaptable to changing work conditions and schedules
• Problem-solving skills to address customer concerns effectively
• Physical capability to stand for extended periods and lift up to 25 lbs. when required
• High school diploma or equivalent preferred (not required)
• Previous customer service experience is a plus
• Empathetic and patient when dealing with diverse customer personalities
• Willingness to learn and stay updated on company products and policies

Additional Information

All your information will be kept confidential according to EEO guidelines.

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